Primary Location : Burlington VT , Burlington , VT , US Dealer Support Specialist I

• Provide exceptional service to both internal stakeholders and external clients
• Manage the expectations of demanding clients to deliver high-quality results in a timely fashion.
• Process client requests from varying inbound channels. Including both phone and email.
• Perform root cause analysis.
• Develop extensive knowledge of DDC products and services.
• Learn and utilize DDC support tools, processes, and procedures.
• Assist with additional special projects as assigned.
• Follow and adhere to all Support policies, including call and case-handling practices.
• Provide feedback on current practices to Support leadership.
• Demonstrate flexibility to work any of the support shifts including but not limited to a rotating Saturday shift

That means competitive pay, diversified 401(k) generous company match, comprehensive healthcare, life, and disability benefits, adoption assistance, and more.

As a family-owned company, we understand the crucial need to successfully strike a balance between our jobs and family. So, we offer generous paid time off, even to volunteer, and many resources to help you live your best life including financial counseling, legal aid, childcare, and eldercare resources.

• Compensation includes a base salary of $40,902 57,222. Salary may vary outside of the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience.
• Position is eligible for additional compensation that may include commission (annual, monthly, etc.) and / or an incentive program.
• 2-3 years of relevant work experience.
• High School Diploma / GED required.
• Working knowledge of HTML, CSS, Bootstrap, and broad website concepts
• Excellent written and verbal communication skills
• Bachelors degree preferred
• Great communication skills with internal team members and our clients.
• Able to resolve client issues efficiently, effectively, and expeditiously in an independent manner
• Highly organized and able to work in fast-paced environment.
• Experience with one or more of the following (not required)
• Troubleshooting methodologies
• HTML
• Email theory
• Networking
• Data Analysis
• Browser configuration
• Flash
• Java
• Mac, Windows, iOS
• Remote app support

Who We Are

At Cox, we strive to provide the best customer service to our clients, every time. And, since youre so dedicated to our clients and customers, were dedicated to you in providing top-flight benefits and support.

Keep scrolling down to learn more.

Benefits

• Generous compensation plans
• MyTime : Flexible time off policies
• Free in-network womens healthcare
• Cox U : Thousands of free online classes
• Dollars for Ideas : Well pay for your continuing education
• Adoption assistance
• Home & Auto insurance
• Pet insurance for your fluffy loved ones
• Telehealth : Phone and video visits with a doctor in minutes

Tonya Wallace

Director of Agile Delivery I love that Cox gives engineers a voice. Ive seen workplaces where its more of a just sit there and code type of environment.

Not here. They encourage communication and transparency. All teams have the ability to share ideas. Billy Mullner

Automotive Technician II One of the best things here are all the great benefits. ASE certifications are super important to me and I always like learning new things. Marco Valero

Manager of Software Engineering Cox leaders care about their employees career paths and help them grow into better professionals and members of the community.

And I love that the company provides lots of training, challenging problems to solve, and opportunities to learn new technology and skills. Jarrod Baer

Portfolio Manager I enjoy my coworkers because of the unity we have. We share best practices and talk about how we can better our clients experience as well as our company.

Inclusion makes us stronger

We thrive on what makes us different and celebrate each others unique abilities and perspectives. We embrace an inclusive culture of fairness and respect, value and belonging, empowerment and growth.

No two employees look or think the same and we prefer it that way!

Last updated : 2024-08-28