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Cox Automotive is currently looking for a Bilingual (French / English) Service Center Specialist II to join our team in Atlanta, Georgia
Job Summary :
The Specialist II works in the Employee Service Center ("ESC") as part of a dedicated team of HR professionals, serving over 33,000 Cox Automotive employees in the United States and Canada.
The Service Center Specialist II is responsible for providing exceptional customer service via phone and other communication channels.
The incumbent ensures that all inquiries are ticketed and supports and assists the customer. They identify if the customer inquiry needs to be elevated and assign all items to the appropriate team or team member to ensure that customers receive assistance in a timely manner.
The Service Center Specialist II is the first point of contact for customer inquiries regarding HR-related questions while demonstrating a high-level of support and customer service.
The schedule for this role is Monday - Friday, 9 : 00 am EST to 6 : 00 pm EST.
Your Role :
Flexibility is required to support peak volume events throughout the year.
Qualifications :
High school diploma / GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree / certification beyond a HS diploma / GED in a related discipline and up to 1 year of experience;
or 5 years' experience in a related field.
Preferred Qualifications :
USD 19.18 - 28.80 per hour
Compensation :
Hourly base pay rate is $19.18 - $28.80 / hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities.
Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and / or an incentive program.
Benefits :
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more.
What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all.
Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).
Cox is an Equal Employment Opportunity employer - All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations : Cox accepts resumes only from agencies with which we formally engage their services.
Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.
Cox is not responsible for any fees or charges associated with unsolicited resumes.
Last updated : 2024-09-03
Full Time
Durable Manufacturing
$35k-46k (estimate)
09/09/2024
12/04/2024
The job skills required for Service center specialist include Customer Service, Written Communication, Planning, Problem Solving, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Service center specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service center specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service center specialist positions, which can be used as a reference in future career path planning. As a Service center specialist, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service center specialist. You can explore the career advancement for a Service center specialist below and select your interested title to get hiring information.