C-P Flexible Packaging is a successful and fast-growing essential manufacturing company that uses an impressive array of digital pre-press and wide-web flexographic printing capabilities and extrusion and adhesive laminators to produce creative flexible packaging solutions for our customers. With a primary focus on serving the food industry, C-P specializes in roll stock, pouches, re-sealable packaging and shrink sleeves. With 9 current locations across North America and growing, C-P Flexible Packaging is one of the top 25 flexible packaging companies in the U.S..
Summary:
This position will be responsible for customer accounts, entering and prioritizing production jobs, and other core business tasks. This position requires a strong, pro-active communicator and "go-to" person for timely information with minimal management support and supervision. Strong collaboration with Operations, Sales, and Customers will also be critical to success in this role.
Essential Job Functions & Responsibilities:

• Adhere to all company safety policies put safety first in all responsibilities.
• Demonstrate and foster CP Core Values.
• Customer Accounts: order processing and follow-up of all orders from initial placement through delivery.
  • Manage customer accounts, pricing, production orders, and customer inventory (VMI).
  • Ensure customer expectations are met through design, preparation and implementation phases of fulfilment.
  • Partner with sales and manufacturing groups to develop and analyze customer forecasts and trends.
  • Coordinate customer complaints and returns process with the Quality Department.
  • Develop policies and procedures needed to improve customer processing efficiency.
  • Build customer loyalty through positive customer engagement and service excellence.
  • Support technology and innovative service solutions to maintain an "ease of doing business" environment.
• Entering and Prioritizing Production Jobs:
  • Analyze demand to meet customer and inventory requirements.
  • Develop production schedules and update as required.
  • Purchase and coordinate delivery of raw materials in coordination with the Procurement Team.
  • Proactively manage raw material and finished goods inventories.
  • Coordinate customer demand with the operations team to ensure on-time production and delivery.
  • Develop system and process improvements including inventory control, material availability, and other supply chain initiatives.
• Other duties as assigned.

Qualifications:

• Experience: 2 years of successful experience in a customer service-related position, preferably with experience in managing customer forecasting and demand information.
• Effective communication skills to successfully collaborate both internally and externally to exceed customer expectations.
• Ability to assume leadership role and fully manage details of customer accounts and projects.
• High level of proficiency using Microsoft Excel and ability to develop and modify spreadsheet applications as needed.
• Familiarity with database reporting writing program(s) in order to utilize company ERP information.
• Proficient ability to modify reports to customer specific needs.
• Ability to work independently and analyze problems to make sound business decisions.
• Strong organizational skills and attention to detail.
• Maintain positive relationships within a team environment.
• Maintain a positive and flexible attitude.

Other knowledge, skills, and ability:

• Ability to work well in a team environment.
• Must demonstrate the ability to maintain confidentiality of information to Company and Federal standards.
• Must be able to adapt to changes in the work environment, manage competing demands and be able to deal with frequent change, delays or unexpected events.
• Must be dependable and work within Company conduct standards; consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.