7 Manager, Customer Service & Support Jobs in Ashburn, VA
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Manager, Customer Service & Support
$99k-128k (estimate)
Full Time | Music
7 Days Ago
CPG is Hiring a Manager, Customer Service & Support Near Ashburn, VA
POSITION SUMMARY: The Manager, Customer Service and Support will manage all activities related to the execution of services completed by the service operations team.
ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
CPG Participates in E-Verify
ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Develops and maintains processes related to the completion of all project and service operations.
- Oversees all scheduling related functions for all current contracts and service operations projects.
- Assigns all contracts and projects to the customer support team, to ensure efficient scheduling and completion.
- Works closely with the Project Management team to ensure efficient follow up proposal submissions and overall contract management. Ensuring that all potential issues/delays are managed to ensure successful contracted delivery timeframes.
- Establishes quality control standards, works closely with the VP to develop budget and cost controls.
- Obtains data regarding types, quantities, specifications, and delivery dates of products ordered for specific projects.
- Oversees the development of personnel requirements, material needs, subcontract requirements, facility needs, and equipment needs associated with all contracts and projects.
- Ensures all established service, quality and delivery commitments are met.
- Work closely with the sales team to ensure clear and detailed information is outlined in Netsuite to ensure the service coordination team provides successful completion of all contracts/projects.
- Oversees all project and preventative maintenance schedules with the service coordinators ensuring that all contracted services are scheduled and completed efficiently to exceed customer expectations.
- Performs administrative activities associated with the effective management of service operations, including compiling, storing, and retrieving data for reporting.
- Determines responsibilities of assigned organization and staff positions to accomplish business objectives.
- Works closely with the service management team to establish directives and overall process improvement strategies.
- Ensures the overall performance of our (CMMS) Computerized Maintenance Management System.
- Work with the VP to create strategies and recommendations for CMMS enhancements to ensure the overall quality and performance of the service operations team.
- Oversees all uploaded data to the CMMS system, ensuring that all information is accurately displayed and managed.
- Provide back up to the on-call service coordinator 24/7. Ensuring that all emergency service calls are handled with a sense of urgency and efficiency.
- Works closely with the construction team to handoff all data center builds that require warranty coverage. Manage all warranty related items for all new builds to ensure efficient scheduling and management of all outstanding items for the duration of the warranty period.
- Ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.
- Availability to travel up to 20% as needed
- Bachelor’s degree in business or related field
- At least 5 years’ experience in Management
- At least 2 years’ experience related to Mission Critical field
- Microsoft Office Suite, Email
- None
- Directly supervises 6 or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, providing 24/7 back up on call for the team and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Prolonged periods of sitting at a desk or working on a computer. Must be able to lift up to 15 pounds at a time. May be required to walk around facility. Must be available 24/7 to review all after hours service requests to ensure completion/follow up and escalation as needed.
CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
CPG Participates in E-Verify
Job Summary
JOB TYPE
Full Time
INDUSTRY
Music
SALARY
$99k-128k (estimate)
POST DATE
06/21/2024
EXPIRATION DATE
07/12/2024
WEBSITE
cpghollywood.com
HEADQUARTERS
LOS ANGELES, CA
SIZE
50 - 100
FOUNDED
1973
TYPE
Private
REVENUE
$10M - $50M
INDUSTRY
Music
Related Companies
About CPG
CPG is a provider of production, entertainment payroll, signatory, scheduling, and talent negotiations services.
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