Clinical Operations Manager

Arnot Ogden Medical Center

Elmira, NY

CPS Solutions is seeking a full time, exempt Clinical Operations Manager who will work in partnership with Arnot Ogden Medical Center in Elmira, NY. Reporting to the General Manager, this individual will have day-to-day oversight of the clinic operations in conjunction with Clinical Pharmacist responsibilities.

Salary: $145,000 - $160,000 per year based upon related work experience

Responsibilities:

• Providing leadership support to the onsite team in problem-solving situations involving the following, but not limited to:
• Patient care
• Customer relations/support
• Projects and other initiatives
• Employee-relations matters (via partnership with CPS Human Resources)
• Ensuring we are meeting our standards based on Service Level Agreements with regards to metrics and making operational adjustments as necessary to meet goals.
• Generating monthly and/or quarterly reports to track progress towards SLA adherence, clinical goals, and operational KPIs
• Collaborating with quality team to ensure maintenance and completion of clinical and operational audits
• Analyzing and capturing new prescription sources and working with each clinic location’s decision makers to grow our business. Identifying areas of expansion within the clinics and ensuring optimum efficiency by reducing obstacles for providers
• Building and maintaining relationships with internal stakeholders and ensuring appropriate and timely communication between the customer and CPS staff
• Working independently while understanding the nuance of when it is appropriate to escalate to regional leadership; successfully navigating through the delicate landscape of leading in a complex environment at a customer site while following the appropriate chain of command
• Documenting, tracking and following-up on critical action items both on daily as well as long-term basis
• Monitoring critical daily operations and identifying opportunities for streamlining
• Developing and maintaining an escalation protocol on situation-specific matters
• Ensuring consistency and appropriateness of clinical and operational documentation within CPS and site systems to maintain compliance with CPS protocols as well as ACHC, URAC, and other relevant accrediting body standards
• Delivering “VIP level” service to each patient in every interaction, ensuring they perceive our customer site pharmacy as the pharmacy of choice and ultimately impacting their level of success in their therapy
• Enrolling specialty patients into the program by assisting with recruitment of patients to ensure the best possible clinical outcomes
• Supporting and working closely with patients for the life of their therapy to help them achieve the best possible clinical outcomes through every step of their therapeutic journey
• Working to prevent and or resolve drug-related issues, and providing drug information to patients and families, physicians, nurses, and other healthcare professionals
• Coordinating clinical projects, assisting with formulary decisions and, ensuring billing compliance and revenue capture and helping to lead other projects as needed
• Serving as a resource and drug expert in specialty medications and increasing knowledge through research and writing activities

Supervisory Responsibilities

• Conducting daily “team huddles” with staff and escalating issues to regional leadership and/or site executive as appropriate
• Training and supervising the onsite staff to ensure seamless business operation
• Providing coaching and guidance to team members on daily tasks and responsibilities
• Filling gaps in schedule by providing coverage for staff vacations as necessary
• Partnering with Central Support Pharmacists and Trainers to ensure new hires receive proper onboarding/training/shadowing experience
• Partnering with Regional leadership to identify areas of program development, including outcomes research

Qualifications:

• A B.S. in Pharmacy or a PharmD and an active pharmacist license in NY
• Experience working in a lead role in a healthcare setting
• Minimum of five years’ experience working as a pharmacist
• Knowledge of the specialty pharmacy industry
• Strong organizational skills and attention to detail
• Proficiency in standard workplace software (e.g., MS Office)
• The ability to start from scratch, execute quickly and accurately without pre-defined processes and protocols, and an interest in defining such processes and protocols for the future
• The patience to adapt to customers’ preferences and processes, while always upholding CPS’ standards and corporate values

And bonus points if you have:

• Experience working in an early-stage health care environment
• Proficiency with standard software used in a healthcare setting such as EMR systems (e.g., EPIC, Cerner, Meditech), dispensing systems (e.g., QS1, RX30, Computer Rx)

Here’s what we’d like to offer to you:

• A driver’s seat position transforming how specialty pharmacy services are delivered to the most complex patients, to improve their overall experience and outcomes
• A platform to meaningfully leverage and further develop your (healthcare) technology, leadership, and management skills, working alongside our senior leadership and premier health system customers
• Competitive compensation including a bonus opportunity and Benefits

Hospital Requirements: (may be required)

• (PPD) TB Skin Test - Proof of negative TB skin test within the last 12 months
• (MMR) Measles, Mumps and Rubella or A Blood Titer proving immunity
• Varicella - (2) documented doses or A Blood Titer proving
• Hep B3 Series
• (Flu) Influenza-required for hire between Oct 1 st -April 30 th
• COVID Vaccine-Full

Benefits : All employees enjoy a competitive salary, eligibility to participate in the 401(k) savings plan with a match. Full-Time employees are also eligible for a comprehensive benefits package, including Medical, Dental and Vision Insurance, Time Off Plan, Company Paid Short- and Long-Term Disability, Basic and Supplemental Life Insurance, Medical Flex and Dependent Care Accounts and more.

CPS Solutions, LLC Requirements: All employment offers are contingent upon successfully passing a pre-employment (post offer) background check, drug test and signed onboarding documents. Additionally, you may be required to provide medical records or have additional medical examinations/background checks that are a specific requirement of the location or position in which you are hired. Due to the healthcare requirements of the location where you will work and the clients we support, this may include a COVID vaccine. This applies to internal transfers and status changes for internal CPS Solutions, LLC team members. CPS Solutions, LLC is also committed to a safe and drug free workplace.

About CPS Solutions, LLC: Founded nearly 50 years ago and employing over 2,500 clinical, regulatory, and operational pharmacy professionals, CPS Solutions, LLC, is one of the nation’s largest providers of pharmacy services to more than 800 hospitals and healthcare facilities nationwide. CPS Solutions, LLC helps clients tackle a variety of complex issues, such as operational efficiency, rising drug costs, regulatory & compliance, 340B, and specialty pharmacy strategy. CPS Solutions, LLC helps healthcare leaders drive best in class pharmacy operations through skill, expertise, and proprietary technologies. For more information, visit https://www.CPS.com .

We are an Equal Opportunity Employer and do not discriminate against any qualified employee or applicant for employment because of race, color, sex, age, national origin, ancestry, religious creed, sexual orientation, gender identity and/or expression, status as a veteran, mental or physical disability or any other federal, state or local protected class.

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