Description of Position:

The Service Advisor (ASM) is a specialized, highly trained & skilled member of the Toyota Service Center. The Service Advisor handles service clients with their specific vehicle maintenance & repair needs.

The ASM must possess outstanding communication skills, a cheerful and enthusiastic disposition, and the ability to speak articulately. In addition, the ASM must display great work ethics, project a “can do” attitude in the face of change, enjoy engaging service clients with enthusiasm and support the goals and vision of the team.

Primary Job Responsibilities:

• Promptly and professionally greet inbound service clients with the goal of providing an exceptional experience resulting in a credible relationship.
• Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide.
• Provide accurate estimates for all the services or repairs recommended.
• Follow-up on status of repairs to ensure vehicle is ready when promised.
• Gain authorization from customer when repair estimates are revised.
• Inform customer of vehicle ready status and actual charges.
• Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.

Requirements:

• Minimum 3 years’ experience required in a commission based customer service/ sales position (Toyota experience preferred but not necessary.)
• The ability to work flexible hours.
• Proficiency in operational software techniques for DMS, Service CRM and any additional dealer specific software.
• Display the ability to professionally handle specific client questions and objections.
• Have the aptitude & desire to develop a solid understanding of product information related to Toyota vehicles and all maintenance/repair services provided by the service department.
• The ability to meet or exceed all Key Performance Indicators that are specific to the following:
• Client satisfaction scores
• Average Labor & Parts Sales Per Repair Order
• Client Return Rates
• Average Number Of Clients Handled Per Day

Comprehensive Employee Benefit Package:

• Up to $60k - $100k per year (includes commission performance-based bonuses).
• Paid Vacation, Medical, Dental, Vision and 401(k).
• Balanced 40hr work week with alternating weekends off.

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Rotating weekends

Shift:

• 8 hour shift

Work Location: In person