Comp: $55K-$65K plus bonus

Position Overview

The Inside Sales Support Engineer is responsible for providing support for field engineers, mechanical installers, and end users. Core duties include application, selection, costing, development of bill of materials, and writing technical specifications of specialized HVAC equipment.

The role will provide technical support for all products installed throughout the customer base in a tri-state area. The role will support calls via phone, e-mail, direct consultation and assures prompt, courteous, and professional service to customers by effective communication, timely follow-up and technical expertise. The successful candidate will also need a clear understanding of when to escalate more complex and urgent issues.

Essential Job Functions

• Knowledge of products and how apply them (after training)

• Communicates effectively with other team members concerning project management process.

• Responsible for general administrative functions to support the equipment fulfillment process.

• Order entry

• Responsible for generating, interpreting, and printing various assigned reports.

• Work for Application, Sales, Engineering, and Field Service personnel

• Answer incoming requests and seeing them through to completion.

• To give excellent service that is key to our customer experience of the service provided.

• Provide technical support solving problems for customers on multiple products.

• Complete detailed reports listing technical assistance requests.

• Handle, Research, diagnose and troubleshoot technical issues.

• To resolve requests in a timely manner

• Educate customers as necessary to proactively enable them to resolve issues.

• Utilize the organization’s tools and knowledge base and collaborate with team members to complete tasks.

Knowledge and Skills

• Excellent knowledge of computer skills.

• Understanding and strong application experience with cooling, heating, dehumidification, and purification of air systems

• Create real value for the customer in every interaction.

• Have desire, ability, and the humility to appreciate, apply and share learnings to improve self and others.

• Aptitude to multitask effectively during busy times, exercise patience and do the right thing during stressful situations.

• Outstanding verbal & written communication skills

Requirements

• Associates or higher Degree in Mechanical or Electrical engineer with 2 years of experience working with HVAC systems

• 2 years of work experience in a technical support role

Other Skills/Abilities

• Previous CRM work experience as a Technical Support Engineer or similar role

• Knowledge of commercial building standards (ASHRAE, LEED, Regional codes)

• Strong knowledge of calculating building loads and sizing fans, refrigeration, dehumidification systems

• Good understanding of computer systems, mobile devices, and other tech products

• Experience in application of mechanical systems.