SUMMARY

Under the direction of the Information Services Director employee will ensure Crane Schools information technology end user devices meet Confidentiality, Integrity, and Availability requirements necessary to allow uninterrupted district education and operation services. The job goal will be accomplished by meeting the following expectations: adhering to technical and administrative policies and procedures, adhering to performance metrics and service level agreement expectations, adhering to customer satisfaction level of expectations, and following Crane Schools Leadership Mission.

ESSENTIAL FUNCTIONS __ Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

• Keep current in the fields of information technology end user devices and when budgeted attend technical training and seminars to stay abreast of new technology that would benefit the district.
• Assist in the short and long-term planning and implementation of information technology end user devices and applicable expansion solutions by providing the most efficient and cost-effective technology.
• Assist in the creation, administration, and maintenance of end user accounts.
• Troubleshoot, communicate, and resolve problems in a timely manner on all information technology end user devices.
• Perform routine scheduled and emergency nonscheduled software, firmware, and hardware updates and upgrades.
• Installation, configuration, and maintenance of information technology end user devices and other end user interconnecting technology.
• Define, create, implement, and maintain information technology policies and procedures.
• Assist in establishing, implementing, maintaining, and reporting performance metrics.
• Define, create, and maintain technical documentation.
• Follows industry/company standards regarding safety policies and procedures.
• Maintains work areas, tools and PPE in a clean, orderly and safe manner.
• Assist in maintaining current all hardware, software, and vendor services contracts.
• Uses information technology management tools to manage end user incidents and task requests.
• Assist and work harmoniously with vendors and Crane Schools employees.
• Professional-upbeat attitude.
• Perform other related duties as required by Information Services Director.

MINIMUM QUALIFICATIONS

Education, Training, and Experience Guidelines

• Associates Degree in computer science, management information systems, or similar area of study preferred. Substitution of education may be applied towards education with two (2) years’ experience equaling one (1) year of formal education.
• Enterprise certifications desired such as CompTIA A , CompTIA IT Fundamentals, Microsoft Technical Associate – IT Infrastructure, Apple Certified Professional, Apple Certified Associate.
• Minimum of two years hands-on experience working with, troubleshooting, and repairing modern enterprise end user devices such as the following: printers, fax machines, multifunction machines, computer workstations, laptops, smart cell phones, iPads, chrome books, desktop phones, and audio-visual devices.
• Minimum of two years hands-on experience working with end user devices in LAN/WAN/MAN topologies.
• In-depth understanding of enterprise end user device management such as workstation virtualization, Microsoft Active Directory, and mobile device management.
• Ability to comprehend and execute complex written and oral instructions.
• Ability to communicate technical information to non-technical individuals.
• Ability to lift to 50 pounds; differentiate colors, bend, stoop, reach and climb.
• Ability to work harmoniously with others.
• Ability to handle high volume workload.

 NOTE: Candidates can meet the minimum qualifications listed above with an equivalent combination of education, training and experience.

Knowledge of:

Knowledge and ability to troubleshoot and resolve end user device enterprises and commercial of the shelf software applications and operating system problems.

• Knowledge of and ability to apply proper copper and fiber cabling techniques.
• Knowledge of enterprise information technology end user device security best practices.

Skill in:

• Excellent organizational skills and ability to communicate effectively, both verbally and in writing.

LICENSE AND CERTIFICATION REQUIREMENTS

A valid State Driver’s License may be required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Work is performed throughout the district and in a standard office environment.

Positions in this class typically require: use of hands, talking, hearing, seeing and repetitive motions. The position requires the individual to meet multiple demands from several people and interact with public and staff.

COMPENSATION

Range 21

R12239