Overview

Hudson Grace is the preeminent purveyor of timeless décor for those who love to entertain. Rooted in a philosophy of simplicity and authenticity, we favor beauty and practicality in our curated collection of quintessentially modern serving ware, dinnerware, glassware, flatware, linens, candles and entertaining essentials. Hudson Grace crafts and sources original and vintage designs which will make your house a home. The newest brand to join Crate and Barrel, Hudson Grace shares Crate’s passion for entertaining and all things home.

Team Leaders maximize company sales growth and profitability by supporting the Store Manager in executing company plans and strategies to deliver an engaging experience to every customer, every time. 

Responsibilities

Leadership

• Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Manager.
• Coach Department Specialists and associates on exceptional performance and maintain a strong visible presence in the department/work area.

Job Knowledge

• Partner with the Assistant Store Manager to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.

Results Oriented

• Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
• Review KPI results, working with Assistant Store Managers to identify opportunities and corrective actions.

Communication/Teamwork

• Communicate regularly with the applicable functional Assistant Store Manager to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

Qualifications

What you'll bring:

• 1 years customer service or retail experience
• Strong communication and interpersonal skills
• High school diploma/GED or equivalent