Description

Brief Role Description

Perform a variety of bookkeeping duties according to established policy and procedure. Ensure prompt customer service.

Key Accountabilities

· Provide extraordinary customer service in every aspect of your duties by listening, caring, showing empathy, and providing positive solutions when dealing with others. Interaction with anyone should leave him/her feeling energized, enthused and happy. This accountability may be measured by internal/external mystery assessments, feedback from customers and training exercises.

• Handle customer problems and inquiries and assist other personal bankers or bank representatives as necessary.
• Responsible for the efficient operation of the bookkeeping department.
• Balance the general ledger, generate computer reports, and perform account maintenance. Receive, process, and distribute incoming wire transfers in compliance with required procedures.
• Understand and adhere to all bank policy, procedures, laws and regulations. Complete compliance training; follow internal processes and controls as required and affirm on each performance review that you will comply with regulations. Report all compliance issues, violations of law or regulations to your manager or compliance officer or ethics hotline (1-866-363-8422)
• Work with compliance officer to evaluate and continue to develop and implement strategies to ensure an absence of deficiencies in processes.
• Prepare and send originators’ ACH files; review ACH originators.
• Assist in the preparation of the call report.
• Be responsible for YE tax reporting.
• Accept and complete special projects, assignments and initiatives as requested.
• Be actively involved in the community and report that activity to your manager on a quarterly basis.
• Embrace organizational changes and new ideas with a positive attitude and serve as a motivating role model for all staff exhibiting an open willingness to assist and mentor
• Demonstrate your professional and personal commitment to excellence in everything you do through creative leadership, taking initiative, continuous innovation, creative problem solving, superior service, and providing what customers want.

Requirements

• Work related experience should consist of a financial institution operations or customer service background.
• Experience, knowledge and/or training in bank terminology and products and services relating to retail and commercial account customers.
• Skills in personal computer operation; spreadsheet software programs.
• Typing skills to meet production needs of the position.
• Knowledge of general office practices.
• Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide, using whole numbers, common fractions and decimals; locate routine mathematical errors.
• Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, speak clearly to customers and employees.
• Effective organizational and time management skills.
• Ability to work with minimal supervision while performing duties.
• The incumbent must be able to perform this position safely, without endangering the health or safety to himself or herself or others.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

EEO

Member FDIC