Our client is a leading management company specializing in building maintenance solutions nationwide. Committed to honesty, integrity, and client satisfaction, they offer a dynamic work environment, competitive compensation, and opportunities for professional advancement.
Salary: $50k Base Salary Commissions Bonuses = $75k-$105k OTE
Benefits: Health (75% employer-covered), Dental, Vision, PTO, Mileage Reimbursement, $25k Life Insurance, IRA w/ 100% match up to 3% of salary, Disability, & Flexible Spending Account
Job Summary: Our client is seeking an Account Manager to manage and retain B2B accounts while driving sales growth within existing accounts. This role involves meeting and exceeding client expectations, offering/selling additional services, and ensuring high client satisfaction. The Account Manager will provide field support, visiting 6–8 accounts per business day.
Job Responsibilities: Manage all aspects of assigned client relationships, including retention, expansion, and diversification of our client’s solutions. Formulate and manage effective service strategies tailored to each client. Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics. Supervise and direct Night Compliance Operations Managers, ensuring client strategy execution and service quality. Promote the sale of non-janitorial services, negotiate contracts, and procure supplies for clients. Communicate effectively with clients and contractors, promptly addressing and resolving any issues. Utilize our client’s CRM for client inspections, scheduling, and documentation. Maintain updated client information sheets, route sheets, and compliance documents. Assist in collecting past due invoices and ensure accurate payment processing. Participate in monthly IC paydays.
Qualifications: 3 years of success in a client retention role. Strong track record in achieving upselling/cross-selling goals. High school diploma required. Detail-oriented with excellent follow-through. Positive and outgoing personality with strong relationship-building skills. Proficient in Microsoft Office and CRM databases. Reliable transportation and daily travel to local client locations.
Preferred: 3-5 years of sales and/or operations experience in building maintenance or facility management.