Help Desk Technician II

About the Company:

• Residency in Colorado required
• Onsite work for 4 days, 1 day remote
• Rapidly expanding organization
• Competitive benefits package

You Will:

• Offer assistance for Windows Server, Office 365/Azure, Active Directory, TCP/IP networking, VPN, and comprehensive email support.
• Aid in the oversight of SaaS platforms and license distribution, manage VoIP with Zoom, and handle provisioning of laptops and iPads.
• Deliver support via telephone, remote sessions, and face-to-face interactions to address hardware and software issues across personal computers and mobile devices.
• Provide prompt local and remote IT assistance for Windows and Mac systems, software applications, and various hardware components.
• Manage provisioning, management, and support for cellphones and mobile devices on both iOS and Android platforms.
• Support network and server functionalities, including active directory management, file permissions, VPN connections, Wi-Fi, and basic network troubleshooting.
• Provide hardware support for laptops, desktops, printers, cellphones, and peripheral devices.
• Offer assistance with software applications and licenses for diverse applications and mobile apps.
• Facilitate laptop provisioning for new hires and hardware upgrades.
• Provide remote application support within a Citrix environment.
• Administer Exchange and Outlook support, including account setup and management across multiple O365 tenants.
• Assist with Office 365 support, covering licensing, MFA, Azure groups, and Exchange management.
• Ensure proper disposal procedures for end-of-life computing equipment.
• Manage Active Directory functions.
• Ability to work both independently and as part of a team.
• Effective communication of technical information to non-technical personnel.
• Strong troubleshooting skills.

Qualities you will bring:

• 2-4 years of Help Desk experience in a Windows environment
• Familiarity with Microsoft operating systems, with knowledge of Mac OS
• Experience in laptop imaging, configuration, and lifecycle management
• Proficiency in VPN technologies and VoIP phone systems
• Competence in Microsoft Office applications, particularly Outlook and Exchange troubleshooting and support
• Knowledge of SaaS storage security and management is helpful
• Ability to work both independently and as part of a team.

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Salary : $10 - $100