Creative Home Ideas is a family owned business manufacturing and distributing bath, kitchen and accent rugs in North America and around the world. We own and operate our manufacturing facility in Langfang, China where we produce various rug qualities in natural and synthetic blends and ensure that only safe, quality material is used in the production of all of our products.

Our custom, made-to-order items and in-stock selection give your customers the shopping experience they demand. Our expanded production assets, innovative product development, creative design, ownership of overseas factory and US distribution centers on both the East and West Coast allow us to support any size program for the US retail market.

CHI made the decision to vertically integrate many years ago by owning their own factories. The only way to be 100% confident in the quality of our products was to make them ourselves. CHI offers the low cost of overseas production combined with the integrity of our company’s US standards. CHI is producing all of their items under the YMF Premium Quality Assurance Seal, showing our customers all the detail involved in developing and manufacturing our superior products.

About the role:

This position will provide technical support in day-to-day operations of computers, workstations, laptops, printers, and other related computing resources. Provide software application support to end users via telephone, MS Teams and on-site.

This position will perform routine technical support tasks such as installing new hardware, re-imaging systems, replicating software images and installing software. On-site user support, maintenance, and installation of networking computer systems. Provide technical training to on-site and remote users.

Responsibilities:

• Monitors telephone calls and help desk tickets from users having problems using computer software and hardware or inquiring how to use specific software or hardware
• Maintain Incident / Request logs and records
• Make preliminary identification of problems encountered by network users to determine if they are due to equipment, network, or application errors. Escalate to appropriate personnel as needed to achieve resolution
• Maintain and install printers, Wacom and smart tablets
• Setup new computers including connecting keyboard, mouse and monitor to PC, checking for proper operation and installation of software
• Investigate and resolve computer software and hardware problems
• Test and document software and hardware to evaluate ease of use
• Provide software application support to end users via telephone or on - site
• Identify and inventory supplies needed to support daily activities and report to the IT manager
• Train users on software and hardware on-site or at remote locations
• Provide good written and oral communication skills
• Perform related duties as may be required

Required Qualifications:

• High School Diploma or GED
• 3-5 years of experience in a technical support role
• Experience supporting Microsoft applications such as Office 365, Windows, etc.
• Experience with a ticketing system such Zendesk
• Ability to present ideas in user-friendly language

Prefered Qualifications:

• Bachelor’s Degree
• CompTIA A or CompTIA Network
• Experience with end user provisioning
• Experience with desktop provisioning
• Solid written and verbal communication skills
• Demonstrated patience and overall courteous behavior when working with internal and external customers, including vendors. Service with a smile attitude. Excellent customer service
• Demonstrated ability to work independently; self-motivated and goal oriented and able to work with little to no direction
• Excellent time management, issue management, and project management skills