The Manager of Sales Operations will be responsible for the systems and processes that move a SmartLab from conception to execution. This role will also lead the Sales Operations team in ensuring a scalable, error-free order proposal and pricing. 

Duties And Responsibilities 

• Provide support in the creation of customer proposals, product configuration and SmartLab pricing. 
• Maintain the internal product configuration tool used to generate pricing, deliverables and other lab-specific documents. 
• Work with the Sales team to develop a scalable, efficient pricing and proposal process for our customers. 
• Assist with product documentation and customer questions regarding items available for catalog purchases. 
• Support advances in the company’s use of SalesForce and data organization from pre- through post-sale. 
• Provide strategic direction as a stakeholder on the team responsible for transitioning Creative Learning Systems to a new ERP system, specifically in a new quote-cash module for presales activities. 
• Collaborate with the Finance, Purchasing, Implementation, and Warehouse teams to ensure continuous improvement and the highest levels of customer satisfaction. 
• Recruit, hire, and train new team members as needed. 
• Provide the Sales Operations team with performance management, professional growth opportunities and ongoing feedback to ensure their individual success. 
• This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Creative Learning Systems. 

Education and Experience Needed 

• Bachelor’s degree in a related field. 
• Five or more years in progressive experience within an operations function. 
• Demonstrated leadership, coaching and mentoring experience. 

• Proven experience working with cross-functional teams to identify and evaluate educational products for use in schools. 
• Strong Microsoft Excel experience. 
• Strong analytical and problem-solving skills. 
• Excellent communication and collaboration skills. 
• Ability to work independently and to manage multiple tasks and deadlines. 
• Previous experience working in K12 Education or EdTech strongly preferred. 

Leadership Competencies 

• Strategic 
• Expertise in profession & industry 
• Candid communicator 
• Bias toward action and results 
• Continuous improvement mindset 

• Strong connection to the purpose of your work, knowing you’re helping teachers and students grow
• Working with delightful people at a flourishing company
• Full benefits package, including paid parental leave
• Company pays 3% of salary into 401k (regardless of employee contribution amount)
• Competitive salary ($90,000 to $100,000 pay range for position: )