Job Title: Call Center Customer Service Assistant
Position Overview:
We are seeking a dynamic and motivated individual to join our team as a Call Center Customer Service Assistant. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing outstanding support via telephone, email, and other communication channels. This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset.
Responsibilities:
Handle incoming calls and emails promptly and efficiently, striving to resolve customer issues on the first contact.
Assist customers with placing orders, processing returns, and resolving billing inquiries.
Document all customer interactions accurately and thoroughly in our CRM system.
Collaborate with other team members and departments to escalate complex issues and ensure timely resolution.
Identify opportunities for process improvements and contribute to ongoing training and development initiatives.
Maintain a positive attitude and uphold our company values in every interaction with customers and colleagues.
Meet or exceed established performance metrics, including call handling time, first contact resolution rate, and customer satisfaction scores.
Qualifications:
High school diploma or equivalent; college degree preferred.
Excellent verbal and written communication skills.
Strong active listening skills and the ability to empathize with customers' concerns.
Proficiency in basic computer applications and familiarity with CRM software.
Ability to multitask and prioritize tasks in a fast-paced environment.
Flexibility to work rotating shifts, including evenings, weekends, and holidays.
Positive attitude, team player mentality, and a commitment to providing exceptional service.
Benefits: