727 Customer Service Assistant Jobs in Miami, FL
Creattix Talk is Hiring a Customer Service Assistant Near Miami, FL
Department: Customer Service
Position Type: Full-Time
Job SummaryWe are seeking a friendly, enthusiastic, and detail-oriented Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to handle customer inquiries, complaints, and feedback through various communication channels, ensuring a positive customer experience.
Key Responsibilities
- Customer Interaction:
- Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media.
- Address customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Assist customers with product information, order status, and other general inquiries.
- Problem Solving:
- Identify and assess customers’ needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Escalate unresolved issues to the appropriate internal teams for further investigation.
- Data Management:
- Maintain customer accounts by recording account information.
- Update customer information in the customer service database during and after each interaction.
- Team Collaboration:
- Work closely with the sales, technical support, and shipping departments to ensure customer satisfaction.
- Participate in team meetings and contribute to a positive team culture.
- Additional Tasks:
- Assist in the preparation of service reports by collecting and analyzing customer information.
- Participate in ongoing training and professional development activities to stay up-to-date with company products and services.
- High school diploma or equivalent; college degree preferred.
- Excellent communication skills, both verbal and written.
- Strong active listening skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Basic computer skills, including familiarity with CRM systems and practices.
- Ability to work independently as well as in a team environment.
Job Summary
Full Time
$34k-43k (estimate)
03/27/2024
07/14/2024
The job skills required for Customer Service Assistant include Customer Service, Communication Skills, Attention to Detail, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Assistant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Assistant positions, which can be used as a reference in future career path planning. As a Customer Service Assistant, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Assistant. You can explore the career advancement for a Customer Service Assistant below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Assistant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Assistant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Assistant job description and responsibilities
A customer service assistant may also be called upon to provide practical help, such as advising a customer on how to assemble or operate an appliance.
02/10/2022: Richland, WA
Coordinate and collaborate with cross-functional teams to ensure quality services to customers.
12/17/2021: Medford, OR
Customer service assistants deal with customer questions, purchases and complaints.
01/05/2022: New Brunswick, NJ
Organize and schedule customer orders to an appropriate department.
02/17/2022: Greenville, MS
Follow up with customers at a later date.
02/03/2022: Cedar Falls, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Assistant jobs
Undertaking a relevant qualification will show managers that assistants are serious about their job and may offer the opportunity to fast-track to a managerial position, depending upon job performance.
01/22/2022: Billings, MT
Customer service assistant jobs do not usually require specific qualifications, although a good command of the English language will be required by most employers.
03/13/2022: Chicago, IL
Responding to questions with positive language can greatly affect how the customer hears the response.
02/09/2022: Saint Paul, MN
These businesses rely on employees who can create a positive dialogue with customers, helping to foster loyalty and a good reputation.
02/17/2022: Chico, CA
Ask for direct feedback from customers and colleagues in order to have a room for improvements.
02/17/2022: Lansing, MI
Step 3: View the best colleges and universities for Customer Service Assistant.
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