Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

About this Position:

The Bilingual Credit Analyst position will be responsible for accepting assignment of contracts from car dealers. The contracts are sent to our Dealer Service Center (DSC) by auto dealers. The role of an analyst in the DSC is to help our dealers DEVELOP and grow their businesses in a manner that is compliant and efficient while delivering superior customer service.

• NOTE: This position will work from home. At a future date, occasional planned travel to an office location may be required or, if local to one of our offices, an office work location may be assigned.

Outcomes & Activities:

• Quantity -- Contracts Funded per Hour.
• Quality -- Contract Review Error Rate.
• Quality -- Dealer Phone Call Quality (CLEAR).
• Quality -- Verification Phone Call Quality.
• Review, validate and verify information through document review, internet searches and phone calls.
• Resolve and document dealer inquiries not related to the funding process.
• Keep the dealer's pipeline open by managing any license, title, audit and inventory issues.
• Welcome and onboard new dealers by offering initial funding assistance.

Knowledge & Skills:

• Be Diligent: Hard working, Conscientious, Sense of Urgency
• Be Effective: Clear Communicator, Autonomous, Organized, Productive
• Validate....information clearly and intuitively, protects all stakeholders
• Educate: Identify and close knowledge gaps with all stakeholders
• Listen....actively, understand DP's situation
• You need to Own... performance outcomes, improvement actions, attitude.
• Be Promotes...delivers superior Customer Service
• Core Product (CA Program)
• Secondary Products (Ancillary, Inventory, Bureaus)
• Enrollment Process
• CAPS Expert (Dealer Profile & Steps 1-6)
• Key Operating Systems
• Know Dealers (People, Process, Inventory and Groups and Affiliations)
• Dealer Reporting
• Dealer Ratings
• Compliance Knowledge:
• Funding Process
• Funding & Legal Policies
• Servicing Policies and Process
• Dealer Compliance Audit Process

Requirements:

• Fluency in spoken and written Spanish
• Experience using Excel and Word
• Speak clearly, professionally and articulately on the telephone
• Document records clearly and efficiently
• Learn quickly and apply knowledge learned
• Be proficient in Microsoft Word, Excel and Outlook
• Handle difficult conversations professionally
• Be self-motivated and demonstrate urgency and initiative
• Effectively work independently in a fast-paced environment
• Work Saturday shifts with an offsetting flex day during regular work week (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month end closes (last calendar working day of any month)
• High speed internet connection with a minimum of 15mbps download speed

Preferred:

• Bachelor's degree
• Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions
• Experience reviewing contracts/legal documents with a strong attention to detail
• Customer Service experience in a call center environment
• Ability to type at least 35 WPM
• Interaction with auto dealers in current or past role

Training & Schedule Requirements:

Training:

• Monday through Friday 7am - 4pm PST
• Virtual Training will be conducted beginning Monday, September 9th

Schedule: 8 hour shift between the following times

• Monday -Friday; 6am - 5pm PST, working every other Saturday 6am - 4pm PST
• Monday -Friday; 6am - 6pm PST, working every other Saturday 6am - 4pm PST
• Monday -Friday: 7am - 6pm PST, working every other Saturday 7am - 5pm PST
• Monday - Friday 7am - 8pm PST, working every other Saturday 7am - 6pm PST

Targeted Compensation: $24.00-$27.00/ hour based on experience

Targeted Bonus: Uncapped monthly bonus potential based on individual performance. The estimated average bonus target for this position is around $1,100/month.

INDSERMP

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#LI-Remote

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

California Residents: Please clickherefor the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.