Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work! This position is within the Repossession department and responsibilities include: Overseeing the Company’s relationship with Repossession Contractors to ensure they are performing in accordance with contractual expectations and representing Credit Acceptance professionally, compliantly and cost-effectively Taking steps to maintain the right number of Repossession Contractors in your assigned territory to support the business needs Outcomes & Activities: Recruit, retain, coach and if necessary, terminate Repossession Contractors Complete initial and annual due diligence reviews of Repossession Contractors to confirm that they understand and are capable of complying with consumer financial protection laws Review Repossession Contractor complaints, communicate with the Repossession Contractors to gather facts, and assist other departments with resolving complaints Review metrics and reports to identify opportunities to coach Repossession Contractors to improve performance and mitigate compliance risks Coordinate and conduct meetings to discuss compliance and performance issues with Repossession Contractors Evaluate our Repossession Contractor Network to identify cost savings opportunities and make adjustments as needed Address inquiries from auctions, Repossession Contractors, Customers, and Credit Acceptance team members Knowledge and Skills: Communication - Clear, actionable written and verbal interaction with team members and Repossession Contractors; solicit feedback; build trust and credibility; support change Ownership - Own performance, receptive to feedback; apply feedback to improve; active participant in training and coaching sessions Assessment – Repossession Contractor oversight for performance and compliance; identify barriers; recommend and implement changes Coach - Set expectations; continuously coach Repossession Contractors; facilitate learning and development; leverage best practices; build a high performing team of Repossession Contractors Honest - Ethical; best interest of organization; fair; consistent; integrity; comply with our policies and procedures Requirements: Previous customer service, collections or service provider management experience Proficient in Microsoft Office applications (Microsoft Outlook, Word, and Excel) Associates Degree or equivalent work experience Preferred: Experience with service provider and/or customer complaints Experience negotiating with service providers and customers Knowledge of industry repossession practices and procedures Knowledge of the Company’s policies and procedures relating to Repossession Experience in the finance or automotive industry Experience supporting multiple departments in a fast-paced environment Bachelor’s Degree Start Date: ASAP Training: 100% remote Schedule: Monday through Friday: 7am - 7pm, flexible 8 hour shift 100% remote Targeted Compensation: $23.25 - $26.00/hour based on experience. Targeted Bonus: Uncapped quarterly bonus potential based on individual performance. The estimated average bonus target for this position is around $500/quarter. INDSERMP #zip #LI-Remote Benefits Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: Positive by maintaining resiliency and focusing on solutions Respectful by collaborating and actively listening Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions Direct by effectively communicating and conveying courage Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture. We know everyone is different and we want each of our Team Members to be their authentic self at work! With diversity of thought and a culture of inclusivity at the forefront of our strategy, we offer a variety of opportunities nationwide to encourage individualized work-life balance. Credit Acceptance offers Team Members: Flexible work options including work from home, on site and hybrid positions Company provided technology packages for all Team Members An atmosphere that is collaborative, challenging, and filled with forward thinking Team Members Extensive growth opportunities as demonstrated by our track record of promoting internally Ongoing business training and career development opportunities Competitive market-based salary with bonus compensation, quarterly profit sharing and annual merit bonuses Generous PTO and holidays that include 28.5 total days during first full year of employment Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work To learn more about who we are and what makes us a Great Place to Work, follow this link! Click here to see our Company in action! If you are a current Credit Acceptance Team Member, click here to apply.