We are seeking a Business & System Analyst for the Sustainable Home Systems & Process Support Department.
The Business & System Analyst will document current business processes, analyze, identify process inefficiencies and gaps, and advise on design of technical solutions to alleviate pain points, bottlenecks, and issues within the current processes and systems. They will be required to work closely with business stakeholders and other members of the team to gather and write user and business requirements and to communicate project statuses.
Experience with Salesforce is preferred, along with knowledge about integrating Salesforce solutions with other enterprise cloud technology systems.
If you have experience with process improvement and gathering business requirements, you should apply right away!
Highlights:

• Meet with stakeholders to gain in-depth understanding of system requirements, current processes, pain points, and bottlenecks
• Evaluate and analyze the current effectiveness of applications, processes, and procedures
• Implement processes, systems, and methods designed by the Systems & Process Support Manager
• Conduct retrospectives every sprint to gather feedback from the Systems & Process Support development team
• Develop key internal and external relationships to drive project and task success
• Learn new skills and capabilities relevant to the incumbent's professional growth needs and the organization's future needs

Experience:
Required

• 2-3 years of experience in gathering business requirements, writing epics and user requirements
• Experience with process improvement
• Experience with Agile Principles and Frameworks, specifically Agile Scrum andKanban methodologies
• Integrating legacy systems and other applications to Salesforce

Preferred

• 2 years of experience with Salesforce

Education:
Required

• Bachelor's degree

Preferred

• Bachelor's degree in Computer Science, Engineering, Business Administration, Finance, or related field

Licenses & Certifications:
Preferred

• Salesforce Business Analyst Certification
• Salesforce Administrator Certification

Skills & Knowledge:
Required

• Strong analytical skills with the ability to gather, interpret, and present data effectively
• Excellent communication and interpersonal skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Excellent organizational skills with the ability to pay close attention to details
• Self-motivated, able to work independently and as part of a team
• Sharp problem-solving skills to identify creative and technical solutions
• Effective time management and successfully prioritizing work in a timely manner
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)

Preferred

• Familiarity with statistical and mathematical analysis tools

Schedule: Monday-Friday, 8:30 am-5:30 pm
Salary Range: $75,987to $82,412
Flexibility: On site; in office - not remote or hybrid
Level of Work: 2C
Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.
To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.
Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)