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** Member Service Representative**
**Job Category****:** Customer Service **Requisition Number****:** MEMBE003546 Showing 1 location **Job Details**
**Description**
**We are seeking a Member Service Representative for the Member Service Center Department.**
In a contact center environment, the Member Service Representative is accountable for assisting Credit Human members in resolving issues, answering questions and referring Credit Human products and services to meet members' needs and enhance their financial health and well-being. The job incumbent is responsible for complying with all policies, procedures, and processes which relate to their specific position, duties, and responsibilities.
If you have excellent customer service skills, you should apply right away!
**Highlights:**
* Assist members and non-members calling the Contact Center with their requests in a professional, efficient, and timely manner
* Perform financial transactions, inquiries, and file maintenance on accounts in accordance with regulatory compliance
* Maintain knowledge of credit union products, services, policies, and procedures
**Experience:**
Required
* 1-3 years of customer service experience and/or financial service experience and/or contact center customer service experience
* Some sales experience
**Education:**
Required
* High School Diploma or equivalent
**Licenses & Certifications:** none
**Skills & Knowledge:**
Required
* Excellent customer service
* Excellent written and verbal communication skills
* PC skills and 10-key by touch
* Type 30 or better words per minute
**Schedule:** Monday-Friday, 7:00am-7:00pm, rotating Saturdays 9:00am- 3:00pm
**Level of Work:** 1B
**Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.**
**To get to know Credit Human and learn more about our benefits, visit our careers page at** .
Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history check on convictions and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Full Time
$34k-42k (estimate)
06/23/2024
07/10/2024
credithuman.com
SAN ANTONIO, TX
500 - 1,000
1935
RICHARD RODRIGUEZ
$50M - $200M
Banking
Chartered in 1935, Credit Human is a $2.9 billion federal credit union serving over 235,000 members across the United States. Headquartered in San Antonio, we are a not-for-profit, member-owned financial cooperative. Being member-owned means everything we do is in the best interest of our members, not shareholders. Were committed to helping members create and maintain financial slack so they can stress less and live more. With Credit Human, you get more than a job. You gain a career with competitive compensation, comprehensive benefits, and a clear sense of community and purpose. We are lookin...g for employees who want to make a difference in members lives and help build stronger communities free of financial stress.
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The following is the career advancement route for Member Service Representative positions, which can be used as a reference in future career path planning. As a Member Service Representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Representative. You can explore the career advancement for a Member Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
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Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
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Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
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The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
01/03/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
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Building member relationships through quality service experiences.
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Process service requests and create authorizations to communicate transportation details to partners.
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Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
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Provided great member service that reflected on repeat and referral members.
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Step 3: View the best colleges and universities for Member Service Representative.