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Description
In office position with the possibility of remote work at 6-12 months.
Job Duties:
· Handle a high volume of inbound and outbound calls (150-200) per day
· Handle disputes consumers may have and code accounts accordingly
· Collecting payment in full from consumers on debts owed
· Negotiate payment arrangements when needed
· Adhere to all Federal and State laws such as, FDCPA, HIPAA& TCPA
· Process all payments accurately over the phone via credit card, check or ACH
· Properly document all accounts being worked and update the account status
· Maintain excellent customer service and professionalism on every call
Experience:
· 1 years’ experience in collections or customer service industry.
· Knowledge of FDCPA, FCRA and HIPPA.
· Hospital billing and/or collections experience.
· Highly effective in working with a diverse group of people and demonstrate communication, organization, administrative, and office managerial skills.
· Demonstrate assertiveness and persuasiveness.
· Computer literacy required.
· Basic computer knowledge is required.
Requirements
Knowledge and Skills:
· Possess strong communication, analytical, and negotiating skills.
· Excellent time management skills.
· Must be a team player willing to accept and promote organizational goals and function with minimal supervision.
· Self-starter who enjoys a fast-paced working environment.
· Motivated to excel, and have an open mind to change.
· Resilient to rejections.
· Excellent attention to detail.
· Ability to multitask.
· Continued learning of processes and procedures as they are modified.
· Bilingual in Spanish preferred.
Education:
· High School Diploma or G.E.D Preferred.
Requirements:
· Ability to work in a work environment where there is moderate noise and consists of a large open area.
· Ability to focus in a noisy environment.
· Ability to work a full 40-hour schedule per week Monday through Friday
Credit Management Company is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, ethnicity, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, age, veteran status, or any other characteristic protected by law. This applies to all recruitment, hiring, training, compensation, and promotion decisions for all job titles.
Full Time
$44k-56k (estimate)
06/05/2024
08/04/2024
creditmanagementcompany.com
PITTSBURGH, PA
25 - 50
1966
MARY LOU MUTI
$5M - $10M
Credit Management Company is a full service accounts receivables management company located in Pittsburgh, Pennsylvania. The company was founded in 1966 on the concept of saving organizations time and money through the rapid recovery of outstanding accounts receivables. With clients in industries such as financial, healthcare, education, government, and utilities, CMC offers a wide range of services including billing, automated-outbound call programs, pre-collections, and bad debt recovery collections.
The job skills required for Collections Representative include Customer Service, Credit Card, Negotiating, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Collections Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Collections Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Collections Representative positions, which can be used as a reference in future career path planning. As a Collections Representative, it can be promoted into senior positions as a Collections Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collections Representative. You can explore the career advancement for a Collections Representative below and select your interested title to get hiring information.
If you are interested in becoming a Collections Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Collections Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Collections Representative job description and responsibilities
A collections representative, often referred to as an account collector, works on behalf of creditors to collect past-due debts from consumers or businesses.
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May also be known as bill collectors or accounts receivable specialists.
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Commonly deal with delinquent accounts—people or businesses who have not paid their bills on time.
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Collections specialists often work for third-party agencies responsible for pursuing collections for several companies.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Collections Representative jobs
Often entry-level professionals. Minimal experience and education required when pursuing this position.
03/09/2022: Davenport, IA
Step 3: View the best colleges and universities for Collections Representative.