Credit Union Position Title

Manager of Operations - Credit Union of Vermont, Rutland, VT

Salary: Commensurate with experience

Founded in 1958 the Credit Union of Vermont currently has $77 million in assets, 7 full-time employees, and operates from a single location. We are seeking a Manager of Operations (MO) with credit union management and strategical growth expertise, plus proficiency with industry practices, policies, and procedures. The candidate will report directly to the CEO and play a key role in driving organizational vision, operational strategy, and managing the overall administration of the institution.

Responsibilities:

· Direct and coordinate approved lending and saving programs, marketing, and promotion activities.

· Plan, formulate, and recommend operational policies and programs that will further the objectives of the credit union.

· Assist the CEO in the management of investments and expenses to ensure the credit union achieves growth and profitability targets.

· Adhere to federal, state, and regulatory business requirements, directing compliance, and recommending action plans when necessary.

· Direct and coordinate human resources activities, such as employment, compensation, payroll, employee benefits, and professional development and training.

· Keep the CEO and Board of Directors apprised of credit union operations.

· Maintain necessary policies and procedures manuals, and develop communication plan to inform staff regarding changes.

· Oversee and have a working knowledge of ACH, Draft and Debit card processing as well as IRA maintenance and processing.

· Maintain knowledge of various operational programs used by the credit union.

· Maintain and build trusted relationships with staff, members, and stakeholders.

· Ensures that all accounting records are accurately maintained and that all reconcilements are completed in a timely and accurate fashion.

· Manages competing demands; changes approach or method to best fit the situation.

QUALIFICATIONS

Bachelor’s Degree in business administration, Finance, or related field preferred.

Thorough knowledge of the credit union industry and credit union operations.

Minimum of 5-7 years in a leadership position.

Advanced knowledge of credit union business planning and regulatory issues.

Skills/Abilities

Excellent communication and member service skills.

Displays original thinking and creativity, and meets challenges with resourcefulness.

Displays willingness to make timely decisions while reflecting accurate judgment.

Job Type: Full-time

Pay: $66,566.00 - $73,248.00 per year

Application Question(s):

• Ahmad is working with his team when another supervisor comes up to him and says, "You should keep an eye on the incompetent people who work for you. They left a mess yesterday that my team had to clean up." Ahmad was unaware of the incident.

What should Ahmad say to her?
A. Tell her that he'd prefer to talk about it in private later
B. Tell her that she's being unprofessional
C. Ask her if she has proof that his team left the mess
D. Thank her for letting him know and promise to talk to his team
E. Apologize for the mess on behalf of his team

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Rutland, VT 05701 (Required)

Ability to Relocate:

• Rutland, VT 05701: Relocate before starting work (Required)

Work Location: In person