Job Title: Store Manager

Reporting to: VP of Retail

About Us

Credo, a trusted voice in an under-regulated beauty industry and a recognized pioneer in clean beauty retail, is looking for a full-time Store Manager based in Seattle, Washington. Powered by a deep commitment to healthy beauty, we challenge conventional ingredient standards and believe that consumers should not have to sacrifice their health for substance.

Why Join Us?

Our Credo stores offer clients the largest selection of safe clean beauty products. Credo’s mission is to change the way people think about the products they use every day. Credo’s in-store experts, both makeup artists and estheticians, are informed, passionate advocates for clean beauty who consistently provide exceptional in-store customer service. We’re committed to establishing a workplace in which each person's individuality is valued, appreciated, and acknowledged.

The ideal Store Manager is inspirational, passionate, and committed to leading a team of Clean Beauty Experts, Leads, and Assistant Store Managers who will work to ensure operational excellence and an exceptional customer experience.

This is your chance to lead a productive and dedicated team that exemplifies the mission and values that Credo is recognized for. You will elevate the standard of customer experience in your local market by focusing on performance, people, and processes. As a team you will work to continuously elevate Credo's exceptional reputation as the go-to destination for clean beauty. You’ll enjoy working with our diverse teams and leaders, who care about fostering an environment of development, creativity and authenticity.

A Day in the Life….

People Development

• Conduct annual performance reviews to assess training needs and discuss progress with team members.
• Prioritize people development by arranging ongoing one-to-one time with direct reports to review sales results, opportunities, and provide well rounded performance feedback.
• Strive to foster an environment where mutual feedback is encouraged.
• Provide 30-60-90 day review to all new hires.
• Partner with the human resources team to source, hire and retain a diverse team of top talent.
• Equip direct reports to understand and follow company policies and guidelines.
• Partner with the internal education department (EDU) on training, product resources and KPI metrics.

Sales Management

• Communicate directly with store vendors, cross functional partners and sales representatives.
• Operate Credo Live to support our online clientele.
• Develop business strategies to grow the customer database, increase store traffic and optimize sales.
• Meet sales goals by training, motivating, mentoring, and providing feedback to the sales team.
• Forecasting payroll to ensure associates are able to maximize productivity and workload.
• Partner with marketing to propose and execute innovative ideas to increase brand awareness.

Retail Operations

• Maintain store visual standards in accordance with Credo merchandising guidelines.
• Oversee all store maintenance in partnership with retail operations.
• Manage and resolve all issues that arise from clients (complaints, grievances, etc.)
• Manage store inventory levels, record discrepancies, returns and shrink with accuracy.
• Train store team to understand and adhere to guidelines for store safety, incident reports, OSHA, and emergency action plans.
• Ensure all employees are following store standards and operating procedures, including workplace safety, inventory control and loss prevention.

Strategic Planning

• Understand key metrics for assessing engagement (turnover/promotion trends) and regularly review progress and action plans.
• Identify challenges and meet them with thoughtful and meaningful solutions.
• Act as a champion of change with brand, corporate, and transformational initiatives.
• Find creative ways to enhance client experience, associate engagement and overall store performance.

We would love to hear from you if you have…

• 3-5 years in a retail leadership position as Store Manager.
• Strong and empathetic leadership presence and confident approach to business acumen.
• Customer management skills and customer service experience in beauty retail stores is a plus.
• Excellent organizational, analytical and management skills.
• Experience as a hands-on leader who loves being on the sales floor to motivate, coach, and help their team succeed.
• A talent for drawing in, recognizing, and motivating individuals.
• Excellent emotional intelligence, resilience, communication, and team-building abilities.
• Flexible availability to work days/early evenings, weekends and holidays.
• Previous experience with POS systems & payment systems.
• Ability to think on your feet and react quickly to store needs.
• Act with integrity in words and actions while consistently demonstrating care and compassion.
• Efficiency in Microsoft 360, Microsoft Suite, and using company hardware (iPads, PC/Mac laptop).
• The ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk on the sales floor for an entire shift, work in a fragrance filled environment & apply cosmetic products during demonstrations.

Perks and Benefits..

Our employees are our most important asset and that’s reflected in our benefits. Credo is proud to offer a variety of benefits to support employees and their families, including:

• 401K
• Floating Holiday time off
• Vacation time off
• Sick time off
• Medical/Vision/Dental Coverage
• EAP Resources
• Commuter benefits
• Family Leave
• Training & development offering
• Associate referral program
• Employee discount, free beauty product gifts from brand partners, and more.

A few more important points…

• Credo is proud to be an equal opportunity employer (EEO) that welcomes applicants and employees of all genders, races, backgrounds, orientations and nationalities.
• The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities for this job.
• The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. $72K-$75K (based on experience).

We encourage candidates to apply even if you don't meet all of the position requirements.