Title: ServiceNow Solution Engineer

Location: Remote

Duration: 12-24 months

Security clearance: Public Trust HIGHLY PREFERRED (not required) BUT candidates will need to clear the background screening.

Interview Process: 2 step interview process.

1. 1^st with client partner
2. 2^nd/final with the program.

Required experience: CANDIDATES MUST have a TOTAL minimum of 10 years' experience with a Bachelor’s degree. 

• They will tally all work history as well as verify experience during background check process to ensure there is a total of 10 years’ experience (years and months combined). 
• If someone has a master’s degree and 8 years of experience, that is acceptable.
• IF a candidate does NOT have a bachelor’s degree, then they must have over 17 years of total work experience.

Position Description:

We are seeking a highly skilled and innovative Solution Engineer (ServiceNow) to join our dynamic team. The ideal candidate will be responsible for reviewing, developing, and implementing solutions that meet business demands with a focus on optimizing and enhancing our IT environment. This role involves working with diverse technologies including ServiceNow, on-premise infrastructure (storage, hosting, network, security), and various automation tools.

Education and Experience:

• 10 years of experience and a bachelor’s degree in computer science, Information Technology, or related field.
• 8 years’ experience total with master’s degree
• 17 years total without either
• Minimum of 5 years' experience in IT architecture, development, Enterprise Architecture, or similar role preferred.
• Experience managing cross-functional teams and collaborating with internal and external stakeholders (e.g., architects, operations personnel) to gather service requirements in support of design and delivery of service capabilities.
• Contributes to deliverables and performance metrics where applicable.
• Performs work that requires practical experience and training while under supervision.
• Working Experience working with VMware, VRO, VRA
• Working Experience with Git and development tools
• Understanding of ServiceNow Platform
• Working Experience with identity solutions (Active Directory, Okta, SailPoint)

Responsibilities:

This position shall perform the following (to include but not limited to) activities:

• Extensive experience with Okta includes installation, configuration, and migrations.
• Evaluate and analyze business requirements to develop technical solutions using advanced technologies.
• Design and implement solutions on platforms such as ServiceNow, as well as manage on-premise infrastructure including storage, hosting, network, and security systems.
• Develop automation strategies to streamline operations and improve system efficiencies.
• Lead and contribute to DevSecOps initiatives to ensure seamless integration of development, security, and operations.
• Propose and engineer modifications and upgrades to existing systems to enhance performance and scalability.
• Collaborate with cross-functional teams to ensure solutions are integrated smoothly and align with business objectives.
• Create and present Rough Order of Magnitude (ROM) estimates for new projects and technologies.
• Design and develop proofs of concept, pilots, and prototypes to test new ideas and technologies before full-scale implementation.
• Conduct continuous research to stay updated on industry trends and emerging technologies.
• Document and maintain system configurations, processes, and standard operating procedures.
• Provide hands-on implementation of solutions and technical guidance to team members and stakeholders.

Required Skills:

· Public Trust Clearance

· ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.

• Proven experience as a Solution Engineer or similar role with a strong background in ServiceNow and on- premise infrastructure.
• A minimum of 3 years of experience working with Agile and DevOps projects
• Experience implementing technical and process changes in a highly complex infrastructure environment
• Expertise in network architecture, data storage systems, security protocols, and DevSecOps practices.
• Contributions to deliverables and performance metrics where applicable.
• Work is performed remotely under limited supervision and may supervise others.
• Strong experience with infrastructure as code using tools like Terraform.
• Proficiency in scripting and programming languages such as JavaScript, Python, and PowerShell.
• Experience with Linux and Windows systems
• Excellent problem-solving skills and the ability to think analytically.
• Strong communication and collaboration skills, with a proven track record of leading projects.

Contract Desired Qualifications:

• Broad understanding of IT technical concepts, systems, and processes.
• Proven ability to work independently and on own initiative.
• Excellent oral and written communication skills are crucial, as well as the ability to think clearly & analyze quantitatively.
• Detail oriented, and ability to meet, and exceed, quality standards.
• Excellent organizational and interpersonal skills with an ability to determine an appropriate level of detail given project milestones.
• Excellent planning, organizational, communication and time management skills.