1120 Guest Services Manager Jobs in New York, NY
Crestline Hotels Resorts is Hiring a Guest Services Manager Near New York, NY
Key Duties & Responsibilities
- Leadership / Mentoring role for Hotel's Guest Services employees.
- Maintain complete knowledge of all Guest Services department policies/service
- procedures.
- Maintain complete knowledge of: a) all hotel features and services b) all room types,
- rates, special package and promotions c) daily arrivals / departures / room availability d) scheduled in-house group activities
- Complete daily walk-through of Guest Services department areas observing the following
- and instructing designated personnel to rectify any organization deficiencies: Staffing -numbers, appearance, attitude Operational cleanliness and maintenance Service -appearance, merchandising, attitude General crispness, quality and consistency of operation Storage areas -organization, cleanliness, inventories and care of equipment Review and respond to daily operational demands as it relates to the hotel.
- Prepare weekly, monthly, quarterly and yearly departmental financial and payroll
- forecasts.
- Monitor and handle guest comments.
- Monitor security of public areas of the hotel.
- Establish par levels for supplies and equipment. Monitor effectiveness of departmental staffing guide Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth and development.
- Monitor interviewing and selection of all departmental positions to ensure consistency in administering direction, development of quality, depth and growth, and maintenance of positive motivation, morale and efficiency.
- Create and maintain a quality, professional work environment.
- Administer performance evaluations for all departmental employees.
- Anticipate guests and employees needs and respond promptly.
- Promote positive guest relations at all times.
- Conduct pre-shift meeting to review information pertinent today's business.
- Facilitate departmental strategic planning meetings.
- High School Graduate.
- Minimum of 2 years management experience in various Rooms Division positions.
- Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required.
Job Summary
Full Time
Business Services
$36k-59k (estimate)
08/26/2024
09/23/2024
crestlinehotels.com
VIRGINIA BEACH, VA
100 - 200
2000
THOMAS LYONS JR
$10M - $50M
Business Services
Related Companies
About Crestline Hotels Resorts
Crestline Hotels & Resorts LLC manages 123 hotels, resorts, conference and convention centers with nearly 18,500 rooms in 28 states and the District of Columbia. Crestline is among the largest independent hotel management companies in the United States. Crestline manages quality properties independently and under such well-regarded brands as Hilton, DoubleTree, Embassy Suites, Hampton Inn & Suites, Hampton Inn, Hilton Garden Inn, Homewood Suites, Hyatt House, Hyatt Place, Crowne Plaza, Holiday Inn, Marriott, Renaissance, Westin, Courtyard, Fairfield Inn, Residence Inn, SpringHill Suites and To...wnePlace Suites as well as Private Label/Independent properties.
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The job skills required for Guest Services Manager include Guest Service, Leadership, Planning, Microsoft Office, Interviewing, Guest Relations, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Manager positions, which can be used as a reference in future career path planning. As a Guest Services Manager, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Manager. You can explore the career advancement for a Guest Services Manager below and select your interested title to get hiring information.
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