Assistant Front Office Manager

Job Summary

At the Indianapolis Marriott North, the Assistant Front Office Manager is responsible for assisting the Front Office Manager in managing the day-to-day operations of the front office department. This includes overseeing the front desk, reservations, guest services, and housekeeping departments. The Assistant Front Office Manager will also be responsible for ensuring that all guests receive exceptional customer service and that all hotel policies and procedures are followed.

Key Responsibilities

• Assist the Front Office Manager in managing the day-to-day operations of the front office department
• Oversee the front desk, reservations, guest services, and housekeeping departments
• Ensure that all guests receive exceptional customer service
• Ensure that all hotel policies and procedures are followed
• Assist in the hiring, training, and scheduling of front office staff
• Handle guest complaints and resolve issues in a timely and professional manner
• Assist in the preparation of departmental budgets and monitor expenses
• Ensure that all front office equipment is properly maintained and serviced
• Perform other duties as assigned by the Front Office Manager

Qualifications

• Bachelor's degree in hospitality management or related field
• Minimum of 2 years of experience in a front office management role
• Excellent communication and interpersonal skills
• Strong leadership and organizational skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficient in Microsoft Office and hotel management software
• Flexible schedule, including weekends and holidays