ProStar Energy Solutions, a Crete United Company, was formed with the opening of AT&T Stadium to solve the challenges of managing electrical energy spend. Since its inception, ProStar has seen energy as an opportunity to achieve business goals versus a required operating expense. As energy-efficiency technologies evolve rapidly, ProStar has become a strategic advisor to companies of all sizes and sectors to help them solve the dynamic aspects of the energy puzzle now and into the future. This is the ProStar way, as we are a holistic energy management company with subject matter expertise in energy procurement, energy efficiency (lighting, HVAC, IoT), renewables, distributed energy resources, finance and incentive management and more.

The Coordinator, HVAC & IoT - Service Dispatch is responsible for scheduling routine preventative maintenance visits, executing work orders and dispatching Trade Partners for service repairs & replacements via triage from Partnership Support Services, utilizing the CRM system to ensure account transparency to team members, demonstrating and representing the company’s mission internally & externally, having best-in-class industry and company service and product knowledge.

RESPONSIBILITIES:

Deliver on operating / retention targets for clients by executing the company’s philosophical principle (being the best in the world at what we do) during every aspect of service dispatch with Clients & Trade Partners.

• Manage communication & CRM account documentation
• Client communication – verbal & written, as required
• Verification of equipment performance via systems
• Needs analysis for troubleshooting & education
• Escalate highly technical, as required
• Dispatch Trade Partners (beyond “Not-to-Exceed” “NTE”)
• Close-out Trade Partner visits
• Represent the company’s mission externally and internally in all forms of communication.
• Manage day-to-day client communications, ensuring timely and concise delivery throughout the service experience, include the transition of Client and / or Trade Partner to Vertical SMEs to solve complex field challenges.
• Support Accounts Payable audit questions for timely billing and invoice processes
• Maintain a best-in-class CRM system to ensure transparency and accountability against open service cases and to utilize for weekly reporting.
• Develop, in collaboration with the Manager, HVAC & IoT - Service Delivery, your individual S.M.A.R.T. goals that tie into the Department & Company plan.
• Demonstrate knowledge and understanding of all ProStar and industry products/services and how to articulate the value of such products, as it pertains to delivering against responsibilities.
• Continue to refine your client service skills via company and personal education.
• Perform other related job duties as assigned.

 Qualifications:

• Associates Degree desired; Bachelor’s Degree preferred.
• HVAC related expertise; field experience preferred.
• Minimum three (3) years of service or technical-related positions.
• Demonstrate consistency in delivering against individual targets within a team.
• Handle multiple tasks, prioritize goals, and create a sense of urgency.
• Track record of positive, Mission-Oriented culture creation and growth.
• Proven ability to manage multiple stakeholders through service execution.
• Demonstrate strong interpersonal and communication skills.
• Office-based role in Frisco, TX (Dallas-Ft. Worth Metro) or Federal Way, WA (Seattle Metro); eight (8) hour shifts are available from 7 AM CST (5 AM PST) – 7 PM CST (5 PM PST).
• Share a minimum of two (2) relevant references, upon request.