About Cretex Medical

Cretex Medical is a leading contract manufacturer of precision components and assemblies for the medical device industry. Our customers view us as a trusted partner in the areas of injection molding, laser processing, metal stamping and device assembly. Learn more at www.cretexmedical.com.

Position summary

Key Account Manager will be responsible for maintaining and growing relationships within established customers. In close tandem with the business development organization, this role ensures the execution of strategic sales objectives and market approach strategies and is responsible for the support of the company's sales and quoting activities by providing direct support to the field sales representatives and customers.

Essential Job Functions

• Establish productive, professional relationships with key personnel at all levels within customer accounts.
• Address daily customer needs by maintaining direct relationships with field representatives and customers, assist with price negotiations, effectively executes account management responsibilities
• Assist in preparation of proposals and presentations
• May be responsible for the definition, performance, and development of customer service staff
• Provide analysis of customer activities related to quotes, orders, sales forecasts, backlog, delivery performance and complaints/returns. Recommends improvements as appropriate
• Support execution of business plans and sales strategies to ensure attainment of company sales goals and profitability
• Coordinate the involvement of appropriate personnel, including operations, customer service, sales, quality, engineering, and management resources, to support company performance objectives and meet customers expectations. Escalate issues to executive team as appropriate.
• Participate in and support the strategic account planning process to develop mutual performance objectives, forecasts, financial targets, and critical milestones in support of the five-year strategic plan.
• Proactively assess, clarify, and validate customer needs on an ongoing basis and promote solutions that best address customer needs.
• Work with key personnel to provide timely proposals and quotations to the customers. When required, act as the point person for customer negotiations on pricing to ensure that deadlines are met.
• Coordinate and participate in business reviews with assigned accounts including performance, opportunities and forecast review.
• Follow-up in a timely manner on new business opportunities, projects and quotations to close sales opportunities.
• Provide excellent communication to internal stakeholders via standard work including weekly activity updates, updating quote logs, maintaining CRM tool, and maintenance of an on-going call planning calendar.
• Schedule and coordinate customer sales calls, customer visits, conference calls, WebExs, etc. with the various operating units as required.
• Participate in industry tradeshows as required.

Minimum Requirements, Education & Experience

• Bachelors Degree in business, engineering or technical field desired
• 5 7 years of equivalent experience
• Must demonstrate ability to plan schedule, work independently and operate with a high degree of integrity.
• Able to travel to customers, prospects and events at least 15% of the time
• Direct hands-on familiarity with manufacturing systems is highly desirable.
• Ability to effectively communicate orally and in writing with customers, co-management and other company personnel.
• Ability to write clearly understandable reports and business correspondence.
• Ability to read, analyze and interpret general business periodicals, technical procedures and governmental regulations.
• Ability to calculate figures and analyze sales data.
• Ability to solve practical problems, resolve issues and deal with a variety of variables in situations where only limited standardization exists.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
• Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher)
• Clear and effective verbal and written communication skills
• Attention to detail
• Organizational skills
• Ability to work in a fast-paced team environment
• Ability to prioritize and multitask