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Crew Concepts is Hiring a Customer Service - CSR Near New York, NY
Company Overview:
We are dedicated to delivering exceptional customer experiences and fostering a positive work environment. Join our dynamic team and contribute to our mission!
Position Overview:
We are seeking a motivated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring a high level of customer satisfaction. If you are passionate about helping people and have excellent communication skills, we want to hear from you!
Key Responsibilities:
- Customer Support:
- Handle customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products/services and assist customers with their needs.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
- Order Processing:
- Process orders, returns, and exchanges accurately and efficiently.
- Coordinate with other departments to ensure timely delivery and resolution of customer requests.
- Documentation:
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Prepare reports on customer feedback and service issues for management review.
- Team Collaboration:
- Collaborate with team members to improve customer service processes and performance.
- Participate in training sessions and team meetings to stay updated on product knowledge and company policies.
Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Proven experience in a customer service role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive attitude.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and as part of a team.
Skills and Competencies:
- Empathy: Ability to understand and relate to customers' needs and concerns.
- Patience: Handle difficult situations with a calm and patient demeanor.
- Attention to Detail: Ensure accuracy in handling customer information and transactions.
- Time Management: Effectively manage time and prioritize tasks to meet customer needs.
- Adaptability: Quickly adapt to changing customer demands and company procedures.
Job Summary
JOB TYPE
Full Time
SALARY
$66k-86k (estimate)
POST DATE
07/30/2024
EXPIRATION DATE
09/28/2024
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