Crexendo Business Solutions is Hiring an IT Department Technician Near Tempe, AZ
Crexendo is seeking a motivated and skilled IT Department Technician to provide exemplary IT customer service both remotely and in person. The successful candidate will leverage a broad array of technical support and troubleshooting skills to resolve hardware and software issues independently, escalating complex problems as necessary. Responsibilities
Provide technical support and resolve issues related to computer software, hardware, telephones, and services.
Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.
Maintain Active Directory and Office 365, including the creation of computer logins and user accounts.
Address requests for adding, modifying, creating, and removing permissions.
Install and perform minor repairs to hardware, software, or peripheral equipment based on design or installation specifications.
Maintain detailed records of user and system setups and installations.
Utilize the service desk system to document communications and problem resolutions.
Conduct computer diagnostics and research issues to provide technical assistance and resolve problems.
Qualifications
Education: High School diploma or equivalent.
Experience: 1-2 years of experience in IT, Help Desk, and/or Managed Service Provider (MSP) environments.
Certifications: Competency certifications such as CompTIA, Microsoft, etc., are a plus.
Required Skills
Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical staff.
Strong organizational skills with the ability to document processes and maintain accurate records.
Ability to work independently with limited supervision, prioritize tasks, and drive results.
Passion for IT, proactive problem-solving abilities, and a self-directed approach to work.
Understanding of time management and adherence to schedules.
Ability to seize opportunities and proactively avoid potential problems.
Additional Information
This is an onsite position located in our Tempe office.
This role offers a significant opportunity to grow your skills as an IT technician by tackling a variety of issues and being supported by a strong team environment.
Ideal candidates are hard-working, fast learners with strong communication skills.
Join Crexendo to enhance your IT career, work with a dynamic team, and tackle diverse technical challenges in a supportive and collaborative environment.