• Verify customer identity and scan required documents into database system
• Track processing time for each applicant and ensure applicants are processed in appropriate order
• Facilitate background processing to include capturing quality electronic fingerprints, photographs and signatures
• Create opportunities to add value for customers through the upselling of retail products and services when offered
• Follow all company policies regarding the security and confidentiality of each applicant and their information to ensure they are safeguarded at all times
• Superior customer service to internal and external customers
• General maintenance and cleaning of equipment.
• Troubleshoot issues with equipment, contacting the technical help desk when needed for computer hardware and software issues.
• Represents the company in a professional and customer oriented manner
• Successfully completes time sensitive trainings/briefings as assigned.
• Report monthly enrollment data to manager

Required skills:

• Motivated to learn and able to adapt quickly to new operating procedures
• Ability to work in a fast paced, customer service environment while maintaining professionalism at all times
• Maintain a high level of productivity with minimal supervision.
• Ability to utilize time in a productive manner-completing administrative duties
• Strong people and customer service skills-you're approachable, a good listener, and empathetic to your customers, with excellent verbal communication skills
• Ability to problem solve and troubleshoot complex situations
• Strong written communication skills. Ability provide written responses on a deadline
• Comfortable with performing basic administrative tasks
• Committed to the highest level of ethics and integrity and providing customer privacy

• Polos provided
• Supplemental Aflac Insurance
• PTO after 6 months
• Paid Holidays