Position Summary:

Assistant Home Managers (aka Assistant Program Managers) occupy an intermediate position between the Home Manager and the Direct Service Professionals (DSP). In addition to performing the functions of a DSP, including preparing meals, assisting with eating meals, personal care, bathing, dressing, restroom assistance, administering medications, transferring, and transporting to daily activities and medical appointments, the Assistant Home Manager will assist with or be assigned administrative tasks such as scheduling and coverage, coaching and mentoring DSP staff, and temporarily serving in the Home Manager’s capacity when the Home Manager is unavailable. This position may be used as a development opportunity toward promotion to a Home Manager role.

Reporting and Supervision

Reports to the Home Manager

Essential Job Functions

• Engages with consumers and when appropriate, DSPs in the home, to identify and implement activities required under the consumer’s Person Centered Plan.
• Perform or ensure all Person Centered Plan prescribed activities including, but not limited to, meal preparation, clean-up, consumer hygiene, passing medications, consumer recreation activities, and transporting consumers to and from appointments are provided ain compliance with relevant laws, regulations, agreements, and Listening Ear standards.
• Accurate and timely completion and delivery of all necessary or required documentation relating to consumer services or home operations.
• Attend and successfully complete all mandatory training and skill development programs, including annual refresher trainings as required.
• Report punctually to work and remain with consumer until relieved from duty by another DSP or supervisor.
• Reflect a high degree of professionalism in carrying out work assignments, coaching DSPs on standards of professionalism, including cultural sensitivity.
• Learn and perform assigned administrative tasks including, but not limited to scheduling, record keeping and record keeping standards; COA accreditation expectations in anticipation of accreditation inspections; routinely monitor, coach and mentor, DSPs on meeting performance expectations.

This is not an exhaustive list of all assigned duties, responsibilities, or aspects of the job described. Other relevant duties, tasks, or requirements may be assigned to this job any time at the sole discretion of the employer.

Required Knowledge, Skills, and Abilities

• Must possess a working knowledge of laws, regulations, and methodologies relevant to working with varying degrees of mentally disabled adults including, but not limited to:

• Recipient Rights
• Agency Ethics and the Consumer Bill of Rights
• Person Centered Plans
• CPR
• First Aid
• Safety and fire prevention
• Nutrition
• Prevention of communicable diseases

• Ability to manage multiple tasks simultaneously
• Ability to respond to emergency situations in a controlled manner

• Internal candidates must have completed all training requirements to attain or be at a DSP Level III to meet this requirement.

• Work with professionalism, including empathy, patience, and cultural sensitivity.
• Ability to respond to emergency situations in a controlled manner
• Must possess and maintain a valid driver’s license and good driving record.
• Ability to build a coaching, mentoring, and influencing relationship with staff on performance expectations.
• Willingness to accept administrative assignments and develop a broader understanding of how to appropriately apply laws, regulations, and methodologies to the work.

Education and Experience

Required: High School Diploma or GED and 2 years-experience working with individuals who are developmentally disabled.

Preferred: 60 hours of college credit or Certification from an accredited Community College in a relevant degree program in addition to the experience requirement.

Physical and Other Requirements

• Over an 8-hour period: Prolonged standing, regular or intermittent lifting and reaching above shoulders, pulling and pushing, bending at waist, twisting torso, kneeling, walking.
• Ability to lift, carry, and place up to 50#.

All conditional job offers for Assistant Home Manager candidates will require a physical examination by an occupational health clinic, which includes a lifting component and TB test, as well as required criminal background checks.

Schedule, Travel Expectations, Working Conditions

• Assistant Home Managers can generally expect a 40-hour work schedule, although additional hours when necessary to meet the needs of consumers should be anticipated. Additional hours may be planned or unplanned depending upon circumstances.
• Assistant Home Manager jobs are not eligible for a remote work option.
• Assistant Home Managers are expected to travel to attend required training programs, either at agency facilities or conducted at venues apart from Listening Ear facilities.