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Description
Position Title: Crisis Support Specialist
Reports to: Clinical Supervisor of Crisis Services
Type: Part-Time / Non-Exempt
Schedule: Varied day and swing shift hours available based on call volume and staff levels; range from eight to twenty hours per week
Pay rate: $26.01/hour
Union Representation: Represented by OPEIU
Location: Seattle, WA
PROGRAM SUMMARY: Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support.
POSITION SUMMARY: The Crisis Support Specialist responds to fluctuations in the Regional Crisis Line phone room with the goal of meeting contract objectives. Hours will be scheduled to supplement staffing in meeting contract objectives. In addition, the Crisis Support Specialist will respond to phone calls, assist volunteers, and respond to inquiries as requested by the Crisis Support Clinician on duty. The Crisis Support Specialist tasks will be directed by Crisis Intervention Specialist or designee.
JOB RESPONSIBILITIES
Answer calls on the Regional Crisis Line
Administrative Support
Volunteer Phone Worker Support
PROFESSIONAL DEVELOPMENT
QUANTITY AND QUALITY OF WORK HABITS
Requirements
QUALIFICATIONS AND REQUIRED SKILLS
Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction.
Thriving employees means a thriving mission:
We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ community are strongly encouraged to apply.??
We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities:
Voluntary Benefits
OFFERS OF EMPLOYMENT:
All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check.?
Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates.?
This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as an accommodation. Additional accommodations for the assessment are provided upon request.?
Technology Requirement:
Smart phone with ability to download Multi-factor Authentication (MFA) application. High speed internet, minimum 20mbps download and 10mpbs upload speeds. No Hot spots allowed.
DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.
EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.
In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.
Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.
Full Time
Social & Legal Services
$66k-83k (estimate)
06/05/2024
08/04/2024
crisisconnections.org
SEATTLE, WA
100 - 200
1964
KATHLEEN SOUTHWICK
$5M - $10M
Social & Legal Services
Mission: Our passion is caring and listening empowering people to make positive life changes. We do this by connecting people with critical resources. Crisis Connections, formerly known as Crisis Clinic, has been at the heart of the Seattle-King County safety net for 50 years. We provide a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our core services include: - 24-Hour Crisis Line: Immediate assistance for people experiencing emotional distress, mental health... crisis, or considering suicide. All calls are anonymous and confidential. Available 24/7/365. - WA Recovery Help Line: A statewide resource for people struggling with mental health, substance abuse, or problem gambling. - King County 2-1-1: Provides expert assistance in finding community resources and health/human services. Need help but dont know where to turn? Dial 2-1-1. - Teen Link: An anonymous and confidential help line for youth, answered by teen volunteers. Phone and chat are available every evening from 6-10pm. Teen Link also provides youth suicide prevention trainings in area schools. - WA Warm Line: A statewide peer support help line for people living with mental illness. - Survivors of Suicide: Support groups for anyone who's lost a loved one to suicide. For more information visit: www.crisisclinic.org -------- Crisis Connections is a non-profit agency registered with the Secretary of State as a charitable organization. We are state-licensed as an emergency telephone service and chemical dependency provider. We are accredited by the Alliance of Information & Referral Systems and CONTACT USA. Crisis Connections is an equal opportunity employer and service provider.
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