HQCC Systems Operation Coordinator Summary DescriptionThe Systems Operation Coordinator directly supervises key elements of the HQCC on behalf of the HQCC Project Manager. The Systems Operation Coordinator will oversee all phases of technical tools and processes used in the HQCC, including, procurement (input), implementation, development of SOPs, training, testing, and quality assurance. The Systems Operation Coordinator will be the HQCC’s direct interface with internal stakeholders (including but not limited to all units of GCS, and all units of IT (Telephony, Network Operations). The Systems Operation Coordinator may serve as the “acting” PM in the PM’s absence and/or if the PM cannot be reached. The Systems Operation Coordinator will generally work a schedule that comports with the standard WB working hours but will also work a flexible schedule (to maintain in-depth knowledge of HQCC operation and to complete required duties and responsibilities). The Systems Operation Coordinator is also subject to emergency “call-ins” to assist in emergencies and/or serve as a Watch Commander (WC) as needed. Essential Duties and ResponsibilitiesDevelop and manage processes and procedures to ensure efficient and effective operational continuity of service delivery, particularly those that have technical dependencies. Serve as the HQCC point of contact for all security and fire life safety systems and liaise with the internal and external stakeholders to ensure streamlined protocols and SOPs for the HQCC.Serve as a point of contact for all technologies used in the HQCC. Ensure effective and efficient use by HQCC personnel. Manages the development, administration, and record-keeping of training for new and existing HQCC personnel. Serve as the “acting” PM in the PM’s absence and/or if the PM cannot be reached. Respond to “call-ins” to assist in emergencies and/or serve as a Watch Commander as needed. Other duties and responsibilities as assigned.Create and edit SOP Education RequirementsA graduate-level degree or equivalent experience in management, security/emergency management, criminal justice/criminology, security policy studies, or a related field is required. Relevant professional technical certifications will also be an important consideration.Work ExperienceMust have three (3) years of related experience.Demonstrated professional experience in the technical and analytical aspects of watch operations.Must have strong experience in managing security operations and the ability to supervise operations personnel.Knowledge of security, security, and fire life safety systems, analysis, operational continuity, and crisis management required. Must have previous project management, security operations, and training experience.Ability to manage QA SkillsExcellent interpersonal and leadership skillsEffective time management and problem-solving skillsSelf-motivated, highly flexible, and possess strong initiative and willing to undertake shift duties.The ability to speak, read, and write the English language at the level of a native speaker. Computer proficiency including SharePoint and MS Office Suite.