Are you a champion of operational excellence, skilled in transforming firm operations into a beacon of efficiency and effectiveness in the legal landscape?

Do you have the creative vision to reinvent firm processes, blending operational acumen with innovative strategies for growth and scalability?

Can you navigate the intricate dynamics of a legal firm, orchestrating the synergy between legal teams, administrative staff, and external partners to align with operational success expectations?

Is your approach to management underpinned by a blend of strategic thinking and continuous improvement?

Final question: When faced with a challenge, do you get excited or run away?

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Ledyard Law LLC, founded on David Ledyard’s passion to make a real difference in people’s lives, isn’t your typical law firm. Situated in the heart of Baltimore, MD, Ledyard Law is a safe haven for those who need someone to speak up for them, a place where you can count on honesty and trust. We’re committed to rolling up our sleeves to fight for justice, telling the stories of clients with heartfelt authenticity, and navigating the complex medical and insurance landscapes. Here, clients find a friend in their legal representation, not just a legal suit. 

Our commitment to excellence is mirrored in our dedication to our clients, building relationships that go beyond the courtroom, ensuring they are always in the loop with regular updates and clear communication. With about a large, ongoing case roster, and welcoming hundreds of new cases annually, our team is a testament to dynamism, empathy, and unwavering support.

To sustain and enhance our operational efficiency amidst growth, we are seeking a dedicated Firm Operations Manager. This role is pivotal in optimizing our internal processes, ensuring seamless operations, and enabling our legal teams to focus on what they do best—advocating for our clients. By identifying and addressing operational gaps, implementing strategic improvements, and fostering a culture of continuous improvement, the Firm Operations Manager will be instrumental in driving our firm's success and maintaining our high standards of client service.

What You’ll Do:

• Operations and Process Management: Oversee all aspects of firm operations, including administrative tasks, office supplies procurement, technology infrastructure, and other areas. Ensure seamless operational workflows by monitoring and enforcing compliance with established processes. Coordinate with various departments to support their needs and maintain smooth day-to-day operations, with the aim of delivering excellent client services at all times.
• Process Improvement and Strategic Planning: Identify gaps in processes and develop, implement, and monitor Standard Operating Procedures (SOPs) aimed at growth and scalability. Foster a continuous improvement mindset and strategically find solutions for areas of improvement. Leverage experience in implementing platforms and systems to enhance operational efficiency.
• HR Management: Handle HR responsibilities for the firm, including onboarding, training, and employee development. Implement HR policies and procedures to ensure compliance and promote a positive workplace culture. Manage employee relations, address any HR-related issues, and provide guidance and support to staff. Conduct performance reviews, and oversee employee engagement initiatives to foster a motivated and high-performing team.
• Performance Management: Follow up with team members and staff on targets, goals, and key performance indicators (KPIs). Provide clear direction and support to ensure that everyone understands their responsibilities and is working towards common objectives. Conduct regular check-ins and performance reviews to monitor progress and provide feedback. Address any performance issues promptly and implement strategies to improve team efficiency and productivity.
• Client Experience Enhancement: Assess and improve the client journey by identifying bottlenecks and implementing effective solutions to optimize case progress. Develop and refine client communication strategies to ensure timely updates and clear, consistent interactions. Enhance overall client satisfaction by streamlining processes and fostering a client-centric approach.
• Technology and Vendor Management: Manage the firm's device inventory and oversee vendor agreements, ensuring timely delivery and compliance with contracts. Coordinate with vendors to resolve issues and negotiate favorable terms for the firm.
• Bookkeeping: Oversee bookkeeping processes to ensure accurate financial records and compliance with regulatory requirements. Ensure timely and accurate invoicing, payroll, and financial reporting, supporting the firm's financial health and operational efficiency.
• Special Projects: Lead various ongoing initiatives, such as HR system automation, bookkeeping audits, and intake process restructuring, ensuring scalability and efficiency. Drive these projects to successful completion, enhancing overall firm operations and supporting long-term growth.
• AI and Technology Integration: With AI being at the forefront of technology, leverage experience with AI and other scaling technologies to enhance operational efficiency and support the firm's growth. Implement and manage advanced technological solutions to ensure the firm remains at the forefront of innovation.

What We’re Looking For:

• Experience: At least 4 years in Operations Management, with demonstrated success in overseeing firm operations, preferably in a legal setting. Proven ability to manage and improve operational processes, lead teams, and implement strategic initiatives to enhance overall efficiency and effectiveness.
• On-Site Management: Eager to work on-site at our Baltimore office to oversee daily operations, ensure processes are followed, address immediate issues, and foster a collaborative work environment through direct interaction with staff and management.
• Tech Proficiency: Experience with AI and other scaling technologies. Familiarity with platforms such as CLIO Pro, QuickBooks Online, Kenect, Lumley, Vonage, CaptureNow, and Legalboards is a plus.
• Systems Thinking: Ability to create and manage processes, develop SOPs, and continuously improve operational efficiency.
• KPI-Driven: Strong ability to establish, monitor, and analyze key performance indicators to drive operational improvements and achieve strategic goals.
• Strategic Thinking and Problem-Solving: Demonstrated ability to identify potential business blind spots and devise solutions.
• Continuous Improvement Mindset: Commitment to continuous process improvement and operational excellence.
• Leadership and Team Management: Proven track record of effectively leading and managing teams, fostering a collaborative and high-performance work environment.
• Client-Centric Approach: Strong focus on client satisfaction and experience, with the ability to implement strategies that enhance client engagement and service delivery.
• Project Management Skills: Demonstrated ability to manage multiple projects simultaneously, ensuring timely completion and alignment with organizational goals.
• Adaptability: Ability to thrive in a dynamic and fast-paced environment, with a proactive approach to problem-solving and decision-making.

Why You Should Work Here:

• Empowering and Supportive Environment: Be part of a team that values growth and nurtures every member, from interns to executives. We believe in fostering a collaborative atmosphere where teamwork is encouraged and everyone's contributions are recognized and valued. Professional development is encouraged and supported, ensuring all team members have the opportunity to contribute to the firm's success.
• Community Involvement: Engage in meaningful work that extends beyond legal representation. At Ledyard Law, we actively participate in various charitable activities and community initiatives, making a positive impact on the lives of those around us.
• Dynamic Growth and Innovation: Be at the forefront of merging cutting-edge technology with the noble pursuit of justice. Join a firm that is in a significant phase of growth and scaling, offering numerous opportunities for internal advancement. This period of expansion allows you to grow alongside the firm and take on new challenges and responsibilities..
• Commitment to Excellence: Join a firm that is dedicated to maintaining the highest standards of client service and legal expertise. Our commitment to excellence drives us to continuously improve and innovate, ensuring that we provide the best possible outcomes for our clients.

Perks and Benefits:

• Competitive Salary: We are committed to offering competitive compensation that aligns with the expertise and experience our candidates bring to the table. For the role of Firm Operations Manager, the salary is $80,000 annually, commensurate with experience and qualifications. 
• Retirement: 401k, 3% match - 90 days in
• Time off: 10 paid days off. Off every court holiday as well (14 days)
• Health insurance: You choose we, we pay with a monthly stipend (up to $450, monthly)

At Ledyard Law, your role as Firm Operations Manager transcends traditional job definitions; it's a pivotal opportunity to influence and shape the very heart of our client interactions and experiences. Your expertise and dedication will be the foundation upon which our clients build their trust in us, turning their legal challenges into victories marked by dignity and respect. Your work is essential to our ethos, intertwining meticulous strategy with a deep commitment to client service, paving the way for exceptional legal outcomes and profound client relationships.

By embracing this role, you join a voyage defined by constant evolution, leadership, and innovation. As a vital member of our team, your contributions are celebrated, and each achievement is seen as an integral part of our collective mission. At Ledyard Law, we don't just practice law; we create legacies of justice and empathy. Your role is an extraordinary chance to leave a lasting impact, to contribute to a firm that leads in client advocacy, and to be part of a culture that treasures innovation, compassion, and excellence. We invite you to be part of our relentless quest for justice, becoming a key figure in a team that doesn't just navigate the legal field but also transforms lives and communities. Join us, and be a part of a journey that transcends the ordinary, where your career and passion converge to make a real difference.