BASIC PURPOSE: Site Coordinator II is responsible for maintaining the day-to-day operations of a branch office. This position involves coordinating staffing, scheduling, and administrative tasks to ensure the smooth functioning of the branch and the delivery of high-quality home healthcare services to clients.ESSENTIAL FUNCTIONS: Collaborate with the central recruitment team to ensure adequate staffing levels to meet client needs.Maintain an up-to-date database of qualified candidates for future placements.Coordinate with clients to understand their staffing requirements and preferences.Schedule and assign appropriate staff to client cases according to their skills, availability, and client needs.Manage last-minute staffing changes, replacements, and call-offs effectively to minimize disruptions in service delivery.Build and maintain strong relationships with clients to understand their needs and preferences.Address client concerns and inquiries promptly and professionally.Conduct regular client satisfaction surveys and follow-up on feedback to ensure continuous improvement in service quality.Assist Site Coordinator’s by managing and resolve escalated client and HCW concerns as needed.Ensure all candidates are compliant with all relevant healthcare regulations, licensing requirements, and agency policies.Maintain accurate and up-to-date records of employee credentials, certifications, and licensures.Prepare and submit required reports to regulatory agencies as necessary.Facilitate orientation sessions and ongoing training for new hires to ensure compliance with agency policies and procedures.Provide guidance and support to staff members to enhance their skills and competencies.Encourage professional development and career advancement opportunities for employees.Manage payroll processing, timekeeping, and billing activities accurately and efficiently.Maintain branch office supplies and equipment, ensuring proper functionality and inventory management.Assist with budget planning and expense management for the branch.Collaborate closely with other branch site coordinators, regional managers, and central office staff to achieve organizational goals.Communicate effectively with internal teams, clients, and healthcare professionals to ensure clear understanding and alignment on expectations.May be required to attend client meetings, on and off site when necessary.May be required to cover on-call duties as needed.Other duties as assigned.QUALIFICATIONS:Two (2) year of experience in an administrative support role, preferably in healthcare or staffing business. Previous experience in healthcare staffing, recruitment, or administration.Strong organizational and multitasking skills with the ability to prioritize tasks effectively.Ability to resolve client and HCW concerns effectively.Excellent communication, interpersonal, and problem-solving abilities.Ability to communicate professionally/effectively in both in written and verbal format.Strong knowledge of Microsoft Office Suite and familiarity with staffing software or databases.Knowledge of healthcare regulations and compliance standards.Ability to work independently with minimal supervision and thrive in a fast-paced environment.Bilingual a plus