14 Desktop Support Tech Jobs in Aurora, CO
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University of Colorado Anschutz Medical Campus
Aurora, CO | Part Time
$78k-96k (estimate)
Just Posted
Desktop Support Tech
$49k-61k (estimate)
Full Time
5 Days Ago
Cross Country Workforce Solutions Group is Hiring a Desktop Support Tech Near Aurora, CO
Job DescriptionJob OverviewCross Country Workforce Solutions Group is look for an awesome Help Desk Service Tech. This position trains and develops proficiency in providing initial end user support for technical inquiries received via phone, email, and messaging applications. Assists with assessing the nature of problems and resolving basic support issues and troubleshooting software and hardware issues on laptops, desktops, tablets, and smartphones.
Additional InformationDepartment: Help Desk Procurement
Hours per week: 40
Shift: Monday-Friday, 7:30am-4:30pm. Work hours may vary due to department need. This position does require occasional on-call, weekend and holiday commitments.
QualificationsEDUCATION – High school diploma or equivalent is required.
ResponsibilitiesEXPERIENCE – One year of related experience
Essential Functions An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.
SCOPE AND LEVEL
Guidelines: Trains in the field and assists higher level personnel to acquire learning through practical experience.
Complexity: Performs routine and/or basic tasks common to the field. Procedures, methods, and techniques to be used are well established with options to be considered well defined. Tools, work aids, and materials to be used are specified.
Decision Making: Duties assigned are primarily routine, repetitive, and restricted in intricacy with little or no discretion in how they are carried out.
Communications: Contacts with team members, clients or the public where factual information relative to the organization or its functions are received, relayed, or a service rendered according to established procedures or instructions.
Supervision Received: Under close supervision, the employee receives training to develop skills and abilities in a specific line of work or general occupational area. Work product is subject to close, continuous inspection.
Company DescriptionCross Country Workforce Solutions Group (CCWSG) is a human resource, consulting and talent acquisition firm, specializing in PACE Programs, FQHCs/CHCs, and State Healthcare plans throughout the US. Our national operations center is located in Southern California.
CCWSG provides clinical and non-clinical staffing support to PACE centers across the country; we are the nation’s exclusive provider of non-medical, in-home caregivers for the elderly enrolled in PACE programs. Currently, we have over 3,000 caregivers supporting patients in their homes through PACE.
We are a part of the Cross Country Healthcare family, a market-leading workforce solutions, tech-enabled talent platform, and staffing, recruitment, and advisory firm with almost 40 years of industry experience and insight. We are a full-service partner, combining market expertise and services, including contingent staffing, consulting, human capital, management solutions, recruitment process outsourcing, vendor management, and direct hiring.
Cross Country Workforce Solutions Group (CCWSG) is a human resource, consulting and talent acquisition firm, specializing in PACE Programs, FQHCs/CHCs, and State Healthcare plans throughout the US. Our national operations center is located in Southern California. CCWSG provides clinical and non-clinical staffing support to PACE centers across the country; we are the nation’s exclusive provider of non-medical, in-home caregivers for the elderly enrolled in PACE programs. Currently, we have over 3,000 caregivers supporting patients in their homes through PACE. We are a part of the Cross Country Healthcare family, a market-leading workforce solutions, tech-enabled talent platform, and staffing, recruitment, and advisory firm with almost 40 years of industry experience and insight. We are a full-service partner, combining market expertise and services, including contingent staffing, consulting, human capital, management solutions, recruitment process outsourcing, vendor management, and direct hiring.
Additional InformationDepartment: Help Desk Procurement
Hours per week: 40
Shift: Monday-Friday, 7:30am-4:30pm. Work hours may vary due to department need. This position does require occasional on-call, weekend and holiday commitments.
QualificationsEDUCATION – High school diploma or equivalent is required.
ResponsibilitiesEXPERIENCE – One year of related experience
Essential Functions An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.
- Responds to support calls with a high degree of customer service providing prompt, courteous, and efficient technical support.
- Trains and develops proficiency in providing IT hardware, software, and systems support for end users to resolve complex technology issues. Responds to questions from walk-ins and provides assistance and direction.
- Logs support tickets in the Service Desk ticketing system with relevant details needed for tracking and resolution.
- Transfers internal customers to second-level Help Desk Technicians for more complex issues.
- Continuously develops own technical and troubleshooting skills
- Collaborates with other IT teams to identify and correct problems and restore services, as necessary.
- Adheres to IT policies, procedures and protocols and follows standard Help Desk operating procedures.
- Use all tools/methods to collect information necessary for troubleshooting the issues presented and resolving or escalating ticket to appropriate queue as dictated by the established performance metrics
- Recommends systems modifications to reduce user problems. Suggests innovative new solutions to user problems.
- Ensures compliance with HIPAA regulations and maintaining the security and privacy of patient information, reporting or escalating potential non-compliance situations.
- On-call responsibilities when necessary.
SCOPE AND LEVEL
Guidelines: Trains in the field and assists higher level personnel to acquire learning through practical experience.
Complexity: Performs routine and/or basic tasks common to the field. Procedures, methods, and techniques to be used are well established with options to be considered well defined. Tools, work aids, and materials to be used are specified.
Decision Making: Duties assigned are primarily routine, repetitive, and restricted in intricacy with little or no discretion in how they are carried out.
Communications: Contacts with team members, clients or the public where factual information relative to the organization or its functions are received, relayed, or a service rendered according to established procedures or instructions.
Supervision Received: Under close supervision, the employee receives training to develop skills and abilities in a specific line of work or general occupational area. Work product is subject to close, continuous inspection.
Company DescriptionCross Country Workforce Solutions Group (CCWSG) is a human resource, consulting and talent acquisition firm, specializing in PACE Programs, FQHCs/CHCs, and State Healthcare plans throughout the US. Our national operations center is located in Southern California.
CCWSG provides clinical and non-clinical staffing support to PACE centers across the country; we are the nation’s exclusive provider of non-medical, in-home caregivers for the elderly enrolled in PACE programs. Currently, we have over 3,000 caregivers supporting patients in their homes through PACE.
We are a part of the Cross Country Healthcare family, a market-leading workforce solutions, tech-enabled talent platform, and staffing, recruitment, and advisory firm with almost 40 years of industry experience and insight. We are a full-service partner, combining market expertise and services, including contingent staffing, consulting, human capital, management solutions, recruitment process outsourcing, vendor management, and direct hiring.
Cross Country Workforce Solutions Group (CCWSG) is a human resource, consulting and talent acquisition firm, specializing in PACE Programs, FQHCs/CHCs, and State Healthcare plans throughout the US. Our national operations center is located in Southern California. CCWSG provides clinical and non-clinical staffing support to PACE centers across the country; we are the nation’s exclusive provider of non-medical, in-home caregivers for the elderly enrolled in PACE programs. Currently, we have over 3,000 caregivers supporting patients in their homes through PACE. We are a part of the Cross Country Healthcare family, a market-leading workforce solutions, tech-enabled talent platform, and staffing, recruitment, and advisory firm with almost 40 years of industry experience and insight. We are a full-service partner, combining market expertise and services, including contingent staffing, consulting, human capital, management solutions, recruitment process outsourcing, vendor management, and direct hiring.
Job Summary
JOB TYPE
Full Time
SALARY
$49k-61k (estimate)
POST DATE
06/21/2024
EXPIRATION DATE
08/19/2024
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The job skills required for Desktop Support Tech include Troubleshooting, Customer Service, Help Desk, Service Desk, Consulting, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Tech. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Tech. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Desktop Support Tech positions, which can be used as a reference in future career path planning. As a Desktop Support Tech, it can be promoted into senior positions as a PC Maintenance Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Tech. You can explore the career advancement for a Desktop Support Tech below and select your interested title to get hiring information.
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