Who We Are
Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world's most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion.
We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker's list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple - our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.
What We're Looking For
This role reports directly to the Director of Third-Party Compliance and functions as the primary point of contact between the Bank and its third-party partners. The Liaison Manager is responsible for the development, maintenance and execution of appropriate third-party standards and effective internal controls-in accordance with the Bank's Compliance Management System (CMS) and Compliance Program-relating to compliance with all state and federal laws and regulations applicable to a New Jersey-state chartered, FDIC insured, financial institution, including consumer protection laws and regulations.
Responsibilities:

• Primarily responsible to drive the effective application and execution of the Bank's CMS on the Bank's third-party partners-including the Bank's products and services offered through such third-parties-and the Bank's responsibilities to comply with all applicable laws, regulations and guidance relating to the Bank's oversight and management of third-party providers (e.g., FDIC FIL-44).
• Act as a subject matter expert and compliance liaison for third-parties on the implementation of consumer laws and regulations, as well as industry best practices.
• Acts as the primary point of contact between third-parties and the Bank's Compliance function to provide a better customer experience and streamline requests and CMS requirements to and from the Bank's third-party partners.
• Responsible for annual site visits, and monthly calls with the third parties.
• Perform initial review of all change management, marketing, issue management and other CMS/Compliance Program-related requests, prior to routing to the Bank's CMS Support Group for additional tracking, review and assistance.
• Advise third-party partners on the creation and assessment of operational compliance controls in response to identified issues and the launch of new or modified products and services.
• Develop strong relationships with third-parties and leverage those relationships to strengthen the culture of compliance between the third-party and the Bank.
• Proactively identify and assess third party compliance issues and weaknesses throughout the product lifecycle, including product development, marketing, and account administration. Promptly respond to such items in a manner which addresses root causes and including timely remediation, where appropriate.
• Create and update policies, procedures and disclosures related to third-party compliance, including assessing for current and new regulatory requirements, and implementing/remediating gaps in existing policies, procedures, and disclosures.
• Analyze the results of testing, monitoring and/or audit reviews, provide credible challenge to results, and assist third-parties in the development and implementation of compliant corrective action.
• Report statuses of projects, initiatives, and issues to the Director of Third-Party Compliance and escalates issues as necessary.
• Coordinate and prepare for Internal Audit reviews, Compliance Testing reviews, and regulatory examinations and inquiries.

Qualifications:

• 7 years' experience in developing, maintaining, and executing consumer banking compliance controls for new/existing business products, services, and/or processes.
• Expertise in consumer banking laws and regulations, as well as industry best practices, including but not limited to Regulation B/ECOA, Fair Lending, UDAAP, Regulation C/HMDA, Flood Hazard, and other consumer compliance regulations.
• Extensive knowledge of third party processes and technologies utilized in banking (particularly Fintech banking), including things such as credit cards, deposit account handling, consumer loan origination, servicing and collection, and payment processing.
• Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques; structure potential solutions; drive to resolution with senior stakeholders.
• Proven track record showing ability to manage multiple large projects and competing priorities.
• Excellent communication skills and ability to interact effectively with internal and external stakeholders at the non-executive and executive level. Effective persuasion skills, a proactive and "no surprises" approach to communicating issues, and strength in sustaining independent views.
• Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging.
• Experience supporting regulatory exams and audits.
• Highly motivated, strong attention to detail, team oriented, organized.
• Strong interest in technology and innovation. Prior fintech experience a plus.
• CRCM and/or JD preferred

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Salary Range: $150,000.00 - $170,000.00
Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.