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Helpdesk / Service Desk Specialist
ONSITE Monday through Friday
7.5 hour work day with .5 hour unpaid lunch
Project Overview
This role will field incoming help desk requests from end users via both telephone and e-mail in a courteous / professional manner.
Document all pertinent end user information. Resolve computer issues on impact. Escalate calls to appropriate support groups in IT.
Support the distribution of RSA Key Fobs, Iron Key Devices, assist customers scheduling video conferences, password resets, software installations, etc.
during work and extended hours.
Job Functions & Responsibilities
Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous / professional manner
Skills
Minimum 4 years prior demonstrated experience
Education & Certifications
Associate degree in Information Systems; 4 year college degree is preferred.
tech
Full Time
Business Services
$60k-74k (estimate)
06/26/2024
08/26/2024
crossfireconsulting.com
FREDERICKSBURG, TX
50 - 100
2000
WILLIAM D BRANDT
$5M - $10M
Business Services
Crossfire is a full service information technology company based in New York. Since 2000, Crossfire has successfully delivered more than 100 IT Development projects and has provided precision staffing for 22 Fortune 500 companies. We currently operate nationwide, are employee-owned, and are certified as a majority women-owned business.