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The Business Process Consultant will be accountable for delivering Industry Best Practice guidance, working with customers to achieve their business outcomes in ITSM (IT Service Management), as part of an implementation team. This role will lead all process changes aspects of the project/solution delivery and maintain trusted advisor status with the customer throughout the engagement. The BPC will be accountable for working with and advising clients on managing the business change required within the client's organization. Strong interpersonal skills, a customer-focused approach, and an ability to work with cross-functional teams are required to be successful in this role.
Crossfuze is looking for a Business Process Consultant with experience in ITSM-related process and platform implementation engagements with additional experience in CSM and SPM.
Requirements
Benefits
Equal Employment Opportunity:
Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.
Full Time
$98k-118k (estimate)
06/29/2024
07/12/2024
crossfuze.com
MINNEAPOLIS, MN
200 - 500
2000
Private
CHRIS HOWARD
$50M - $200M
IT Outsourcing & Consulting
Crossfuze is a provider of ServiceNow implementation, roadmap assessment contact center management and IT managed services for businesses.