250 Renewals Account Manager (Remote) Jobs in Jacksonville, FL
CrowdStrike is Hiring a Remote Renewals Account Manager (Remote)
About The RoleCrowdStrike is seeking a Renewals Account Manager who will partner with assigned Corporate Account Managers, Channel Partners, and Customers to retain and expand customer revenue. The successful candidate will produce and present compelling customer proposals, ensuring that contracts are renewed on-time and quoted accurately. They will also work in collaboration with Sales, Business Value Consultants, and others to support pricing uplifts on renewals, position new module upsells and ensure entitlement vs actual usage is aligned.
Location: This role is 100% remote
What You’ll Do
- Work with Sales Operations/Finance/Deal Desk to validate that ACV categories and account ARR is accurate in Salesforce.com and escalating complex scenarios for review.
- Research customer license purchase and renewal history and making recommendations based on prior activity.
- Gather requirements from Sales/Partners/Customer for renewal, expansion and upsell opportunities with clear understanding of co-term/true-up calculations and quoting.
- Be a trusted resource for Sales on all things Sales Process as well as CrowdStrikes’ Pricing & Packaging policies. Build Proposals, proposals, price, and discount product portfolio.
- Help to calculate and validate challenging quoting scenarios including multidate co-terms, staggered deployments, module/feature upgrades with product dependencies and securing necessary internal approvals.
- Assist with qualifying the decision maker, buying process, budget and timeframe.
- Deliver validated renewal quotes to Partner/Customers 90-120 days in advance of expiration.
- Consult our existing customers to deliver feedback to the Product teams on new feature requests and product enhancements.
- Provide high touch customer service, including escalation and coordination of support issues as needed.
- Churn Risk Mitigation: Protect ARR & Avoid Surprises – make sure the risks are well known & the right individuals are involved. Identify at-risk renewals and create Call to Action with appropriate account team
- 3 years of experience in Renewals, Sales Operations, Account Management, or Customer Success
- Relevant industry experience: High Tech, SaaS, Cybersecurity preferred
- Bachelor's degree from an accredited college or university or relevant experience.
- Previous experience managing SaaS Subscription renewals process ideal.
- Proficient with MS Excel; Advanced formulas, prior work with large data sets, connectors & pivot tables highly preferred.
- Experience with Salesforce.com and/or Salesforce CPQ (SteelBrick)
- SFDC Report building and Opportunity/Contract management experience
- Experience managing forecasts in Clari preferred but not required.
- Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
- Tech savvy & excited to work in a fast-paced environment
- Exceptional communication skills demonstrated through email, conference calls, presentations, and internal meetings
- Ability to work independently or in a team environment.
- Extreme attention to detail and highly organized
- Remote-first culture
- Market leader in compensation and equity awards
- Competitive vacation and flexible working arrangements
- Comprehensive and inclusive health benefits
- Physical and mental wellness programs
- Paid parental leave, including adoption
- A variety of professional development and mentorship opportunities
- Offices with stocked kitchens when you need to fuel innovation and collaboration
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com , for further assistance.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $45,000 - $95,000 per year variable/incentive compensation equity benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.
Job Summary
Full Time
Software & Cloud Computing
$86k-116k (estimate)
06/21/2024
07/17/2024
crowdstrike.com
SUNNYVALE, CA
3,000 - 7,500
2011
KAUSTUBH PATIL
$500M - $1B
Software & Cloud Computing
Related Companies
About CrowdStrike
CrowdStrike is the leader in cloud-delivered next-generation endpoint protection. CrowdStrike has revolutionized endpoint protection by being the first and only company to unify next-generation antivirus (AV), endpoint detection and response (EDR), and a 24/7 managed hunting service all delivered via a single lightweight agent. Many of the worlds largest organizations already put their trust in CrowdStrike, including three of the 10 largest global companies by revenue, five of the 10 largest financial institutions, three of the top 10 health care providers, and three of the top 10 energy comp...anies. We Stop Breaches. Learn more: https://www.crowdstrike.com/. Follow us on Twitter, @CrowdStrike and our blog: https://www.crowdstrike.com/blog/
More
Show less
The job skills required for Renewals Account Manager (Remote) include Customer Service, Account Management, Salesforce, Communication Skills, Customer Success, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Renewals Account Manager (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Renewals Account Manager (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Renewals Account Manager (Remote) positions, which can be used as a reference in future career path planning. As a Renewals Account Manager (Remote), it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Renewals Account Manager (Remote). You can explore the career advancement for a Renewals Account Manager (Remote) below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
