We are seeking an experienced and organized Office Manager to join our home care agency team. The ideal candidate will have a background in healthcare, particularly as a Certified Nursing Assistant (CNA), and possess strong administrative skills. As the Office Manager, you will play a crucial role in ensuring the smooth operation of our office and supporting our caregiving staff in delivering high-quality care to our clients.

Responsibilities:

• Administrative Support: Provide administrative support to the office staff and management team. This includes answering phones, scheduling appointments, managing client files, and handling correspondence.
• Staff Coordination: Coordinate with caregivers to schedule client visits and ensure appropriate staffing levels to meet client needs. Maintain accurate records of staff schedules, time-off requests, and certifications.
• Client Communication: Serve as a point of contact for clients and their families, addressing inquiries, scheduling changes, and other concerns in a professional and compassionate manner.
• Billing and Documentation: Assist with billing processes, including verifying insurance coverage, generating invoices, and processing payments. Ensure all documentation is accurate and compliant with regulatory requirements.
• Supervision and Training: Provide supervision and support to administrative staff, ensuring they are well-trained and equipped to perform their duties effectively. Offer guidance and mentorship to new hires as needed.
• Quality Assurance: Monitor the quality of care provided to clients and address any issues or concerns in a timely manner. Collaborate with the management team to implement improvements and ensure compliance with agency policies and procedures.
• CNA Support: Leverage your CNA experience to provide insight and support to caregivers in the field. Offer guidance on client care techniques, infection control practices, and other relevant topics to promote excellence in caregiving.

Qualifications:

• Previous experience in a healthcare setting, preferably as a Certified Nursing Assistant (CNA).
• Proven experience in office administration, with strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, caregivers, and other stakeholders.
• Proficiency in computer applications such as Microsoft Office and electronic health record systems.
• Knowledge of regulatory requirements governing home care agencies is desirable.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong problem-solving skills and the ability to work independently with minimal supervision.

Join our team and make a meaningful difference in the lives of our clients and caregivers!

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Health insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person