As a key member of our Operations Team, the IBM - i Computer Operator will be responsible for:
*Perform backups using BRMS batch processing via the AS/400(IBM - i) job scheduler or upon request. All backup processing is done within the Dell/EMC DD6300 Virtual tape library. The management of Virtual tapes confirming the backups have ran to completion and confirming expiration dates are correct for both the U.S. & Europe.
*Monitoring system console for messages and ensure successful completion of scheduled tasks.
*Knowledge of Halcyon (Help Systems), this product is used for monitoring error conditions on all AS/400( IBM - i) system partitions 24/7. This includes reviewing system console messages, emails, system alerts via Halcyon and monitoring the QSYSOPR message queue.
* Provide first level support to end users having issues with connectivity to servers, AS/400( IBM - i), devices, printers, automated batch jobs, user profile and password issues.
*Open appropriate help desk tickets for various departments and escalate issues that need immediate attention to the on-call person.
* Maintain and follow-up for the printing of Invoices from the nightly Billing Job to be distributed to the correct person.
* Ability to communicate effectively with peers and leadership in a team-focused environment.
*Maintain the physical security of the computer systems.
*Ensures strict adherence to all Information Services policies and procedures.
*Has the ability to spot problems as they occur and ensure proper steps are taken to resolve those problems.
*Special assignments and projects will be completed as required by the business.
*Knowledge of MIMIX( Precisely).
*Provide support with Vology, our Third-Party Network Monitoring Service with issues that may happen within our Plants and Warehouses on Off Hour Shifts. This will involve calling the network person on-call for support.

Days of Work: Monday thru Friday
Hours of work: 7:30AM to 4 PM

This position will require be a floater: Please review under Job Requirements.

The ideal professional for this position will possess the following:
*2 years experience in AS/400(IBM - i) Computer Operations
*The ability to monitor the system using AS/400(IBM - i) commands is essential
*Degree or Technical training is a plus
*Superb oral and written communication skills
*Must be able to work independently or as part of a team
*Must be willing to float and cover different shifts during Vacations, Personal Holidays, Company Holidays & Sick Time.