45 Assistant General Manager Jobs in Holly Springs, NC
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Taco Bell -- KFC -- Luihn VantEdge Partners
Holly Springs, NC | Full Time
$72k-91k (estimate)
4 Months Ago
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Assistant General Manager
$179k-200k (estimate)
Full Time
3 Days Ago
Crown Hotel and Travel Management is Hiring an Assistant General Manager Near Holly Springs, NC
Job DescriptionAssistant General ManagerEmbark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.
Full Time Benefits
Full Time Benefits
- Health Insurance (Medical, Dental and Vision)
- Enhanced Paid Time Off (PTO) Plan
- Paid Training
- Fantastic Company Culture
- Hires, trains and supervises hotel team, with particular attention to the front desk agents, conducts performance evaluations and coaches and counsels associates
- Maintains all hotel standards set forth by the brand and the management company.
- Successfully operates the hotel in the General Managers absence.
- Assists with scheduling, billing and some accounts receivable responsibilities.
- Plans, organizes, assigns and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel’s guest service standards.
- Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast
- Fields Guest complaints, conducting through research to develop the most effective solutions.
- Listen and extend assistance in order to resolve problems such as rate conflict or facilities issues.
- Inputs and retrieves information from the computer system for file maintenance, correspondence and preparation of all Front Office reports.
- Regularly conducts Front Office staff meetings for the purpose of keeping the staff informed, providing training and to create a positive work environment.
- Attends the Hotel staff meeting and coordinates with other department heads to ensure smooth operation.
- Establishes and maintains policies and procedures for the Front Office and interprets company policy for employees and enforces safety regulations.
- Assigns duties and shifts to the staff and observes performances to ensure adherence to Hotel policies and established operating procedures.
- Confers and cooperates with other department heads to ensure coordination of activities.
- Answers inquiries pertaining to Hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
- Receives and processes advance registration payments.
- Meets and personally greets VIP Guests, whenever possible.
- Conducts performance evaluations and coaches and counsels all associates when necessary.
- Issues verbal and written instructions to the hotel team through guidance from the General Manager.
- Reviews the group resumes, event schedules and daily reports to ensure proper staffing of the hotel.
- Prepares the weekly schedule and makes modifications, by regularly monitoring the house count and making adjustments accordingly to meet the needs of business.
- Reviews, revises and approves daily payroll reports as needed.
- Documents and submits a work order to report items that need to be repaired and follows up with the Maintenance Department accordingly.
- When necessary performs the duties of his/her subordinates.
- IHG and/or OPERA experience is highly recommended
- Previous front office supervisory and/or management experience in a hotel setting is highly recommended.
- 1 year of customer service required
- Branded hotel experience required
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to use a moderately complex computer system.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Must have knowledge of policies and procedures as they relate to safety and security of guest and Hotel property.
- The ability to effectively deal with employees and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
- Excellent organizational skills
- Ability to read, listen and communicate effectively in English.
- Able to write reports, correspondences, memos and employee performance evaluations
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume by applying basic math skills.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- To perform this job successfully, an individual should have knowledge of Microsoft Word processing software and Excel spreadsheet software.
- Meets legal age requirements for the position.
- Driver's License Required
- High school diploma or equivalent
- Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time
- Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
- Must display very good organization and time management skills
- Must be able to walk and climb/descend stairs approximately 20% of the time
- Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
- Must be able to regularly lift and carry up to 20 pounds without assistance
- To always maintain a high standard of personal hygiene and appearance
Job Summary
JOB TYPE
Full Time
SALARY
$179k-200k (estimate)
POST DATE
06/29/2024
EXPIRATION DATE
08/30/2024
WEBSITE
crownhoteltm.com
HEADQUARTERS
Wilmington, NC
SIZE
25 - 50
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