Join the dynamic team of Telecommunication Operators at Crozer Health, the largest employer in Delaware County. We are seeking dedicated individuals committed to supporting our mission of providing exceptional healthcare services to our community. As a Telecommunication Operator, you will answer an operator's console and workstation telephone to manage incoming, outgoing, and inter-office calls. This role also includes performing various hospital communications and clerical duties and ensuring completion of calls for the entire staff. By performing these duties, you will play a vital role in supporting the Medical Center's mission to deliver the highest quality of patient care in an economically sound and efficient manner.

What We Offer:

• Competitive Pay
• Tuition Reimburesement
• Employee Referral Bonuses
• Generous Time Off Benefits
• Professional Development Opportunities

At Crozer Health, you will find care you can trust from people who truly understand the people we care for. We know our communities better than anyone — who we are, what makes us thrive — because we are your friends, family, and neighbors. We provide clinical excellence across a broad range of services right here at home.

Responsibilities

• Answers in-house calls for physicians and staff, addressing requests for pages, outside lines, and assisting patients promptly and courteously.
• Pages doctors and authorized personnel using the public address system and activates in-house long-range beepers as requested.
• Monitors the computerized patient database ("Alink-up screen") to expedite calls to appropriate inpatient areas for required information.
• Processes "no answer" calls by screening to alternate extensions or paging if calls are urgent.
• Provides general information to callers, including hospital locations, administrative or supervisory personnel names, following departmental confidentiality policies.

Education and Training:

• High School Diploma or equivalent is required.
• Mandated and Permissive Reporter Training required 

Experience:

• One to two years of experience with computerized telecommunications systems and operator consoles in a healthcare setting is preferred.

Skills:

• Proficient in computer usage.
• Excellent communication skills with a clear speaking voice.
• Detail-oriented.

Physical Demands and Sensory Requirements:

• Requires sedentary work consistently.
• Possesses manual dexterity.
• Bilateral hearing sensitivity within normal limits (0-24 dB HL) aided or unaided, with functional speech discrimination for telephone and interpersonal communication.
• Visual acuity of at least 20/60 in one eye, with or without correction.
• Color perception capability.
• Ability to communicate effectively verbally.

If all this sounds good, apply now!