CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.

CRST’s Home Solutions - NAL division is focused on final-mile home delivery of big and bulky products. Home Solutions works with high-profile retailers to deliver, install, and assemble large items like furniture, exercise equipment, and appliances. This valuable service helps our retail partners meet the needs of the growing home-delivery market.

Location: Aurora, CO - Supporting IKEA

Compensation: $58,610 - $93,820 is the starting salary range (Pay Bi-Weekly) *A final amount is dependent on factors including prior relevant experience, knowledge, and location. Typically, selected candidates are hired at a rate between the minimum and midpoint of the range.

Job Summary: Assist Market manager in all operational aspects of assigned IKEA location in Aurora, CO. Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

Essential Duties and Responsibilities:

• Assist Market manager in all operational aspects of assigned Location
• Assist in the coordination of load-out and ensuring everyone has assigned orders on a daily basis.
• Perform weekly inventory audit. Validation of weekly motor carrier partner pay
• Address and resolve motor carrier partner questions and concerns
• Assist in managing the day-to-day POD process including collection and weekly audit of documents
• Point of contact for assigned stores for basic issues regarding deliveries from the store, when necessary.
• Identify, escalate and execute on management-approved opportunities for increased productivity for the territory
• Seek and solicit local independent motor carrier partners for contacting, operational standards and cost efficiencies
• Act as a liaison between local customers, warehousing partners, independently contracted motor carrier partners and the CRST Corporate Office
• Exercise professional judgment and diplomatic approach to issue management and resolution
• Builds company image within market by collaborating with carrier partners, customers and management.
• Completes all assigned tasks in a thorough and workmanlike fashion
• This includes timely return of phone calls, emails, and customer, partner and internal inquiries

Preferred Skills: 

• Management of Financial Resources

• Judgement and Decision Making

• Good Time Management

• Operation and Control

• Critical Thinking and Negotiation 

• Operations Analysis and Coordination 

The CRST Core Values: Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.