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Customer Service Specialist
Apply
$42k-53k (estimate)
Full Time 5 Days Ago
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CRST Expedited, Inc. is Hiring a Customer Service Specialist Near Fresno, CA

Job Description

Job Description
Job Summary:
Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.
Essential Duties and Responsibilities:
  • Trace shipments for the booking agents and customers
  • Investigate and resolve service issues as they occur by working with planners, drivers, and distribution Centers
  • Register free-astrays when needed
  • Register shipments for online agents
  • Provide system updates when needed
  • Respond to general inquiries, i.e., missing pieces, certain account watch info, and claims
  • Provide dates for truckload shipments as well as specialty fleets
  • Add and approve valuation with defined limits
  • Document all actions on the V601 system

Compensation: $16-$23.84 is the starting range (Pay Bi-Weekly) *A final amount is dependent on factors including prior relevant experience, knowledge, and location. Typically, selected candidates are hired at a rate between the minimum and midpoint of the range.

Work locations of each position will be determined during the hiring process. Each work location will depend on business needs and the essential functions of the position.
The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.
EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Summary

JOB TYPE

Full Time

SALARY

$42k-53k (estimate)

POST DATE

06/30/2024

EXPIRATION DATE

07/13/2024

Show more

CRST Expedited, Inc.
Full Time
$96k-129k (estimate)
2 Months Ago

The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.

CRST The Transportation Solution, Inc.
Full Time
$42k-53k (estimate)
6 Days Ago

If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Specialist job description and responsibilities

Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.

02/03/2022: New Britain, CT

Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.

01/27/2022: Lowell, MA

Customer agents talk to customers on behalf of businesses and companies.

01/30/2022: Rockford, IL

They help customers with their queries and complaints.

02/04/2022: South Bend, IN

A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.

01/31/2022: Rapid City, SD

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Specialist jobs

Certified Customer Service Specialist (CSS).

02/10/2022: Toledo, OH

Communicate as efficiently as possible.

01/12/2022: Gary, IN

Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.

02/13/2022: Galveston, TX

Position requires thorough knowledge of product lines and the ability to exceed customer expectations.

02/17/2022: Pascagoula, MS

6-12 months of customer service experience and/or training; or equivalent combination of education and experience.

02/28/2022: Laramie, WY

Step 3: View the best colleges and universities for Customer Service Specialist.

Butler University
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