The Revenue Business Analyst plays a key role in our efforts to provide decision support in selecting, optimizing, prioritizing and executing projects, managing the deployment of services and evaluating/monitoring operational and financial benefits as they relate to the CCL Finance organization. This role oversees special projects (system maintenance and enhancements) related to Finance, Revenue Operations functions, supporting both strategic and tactical initiatives and working alongside the Revenue Financial Analytics team to develop key strategic initiatives based on interpretation of analyses and detailed review of current processes. Additionally, this position is responsible for ensuring the success of project delivery in terms of functionality and quality. The role may work in conjunction with other teams within CCL Finance, Revenue, Hotel Operations, Marine Operations, Technical Operations, Guest Logistics, Groups, etc. to insure cohesiveness with corporate goals and initiatives. This position oversees other resources working on projects as needed and proactively seeks opportunities to partner with business units on important strategic initiatives. This individual works with IT, Decision Support, business users and any other departments as needed to support the development and implementation of new business practices.

Essential Functions:

• Oversee all financial systems related projects for the Finance, Revenue Operations and other CCL Finance teams that improve CCL’s controls, protect our assets, increases Finance relevance and reliability and improve our financial insights to support enterprise wide initiatives. Monitor project schedules as well as take ownership of change management process.
• Develop new tools, reports, and analyses, independently and collaboratively, as support to Finance business partners for financial planning, reporting and BI solutions.
• Identify best, efficient, and cost beneficial solutions when business processes are being implemented and require input or output from critical systems supporting revenue financial operations. Provide insights on the current functionality of the applications that are used by the department as well as possible enhancements to these systems.
• Serve as subject matter expert (SME) for project business requirements; develop business cases. Participate in meetings to understand business requirements to enhance systems. Perform and/or oversee all testing activities related to financial software used in the department to ensure new system functionality works as defined and system defects are corrected prior to implementation.
• Review, monitor, facilitate and organize releases impacting applications supporting financial activity that flow through Finance Revenue Operations.
• Submit/prioritize CQ defects and content management cases that impact Finance Shipboard Operations.
• Ensure all systems are performing efficiently, reporting issues and monitoring timely resolution. Support Shipboard Financial Analytics team in implementation and enhancement of high-impact business reporting (i.e. scorecards, KPIs).
• Oversee script development activities and provide direction to Business Analyst and/or IT personnel.
• Facilitate the data mining activities of the department and provide direction and support to identify system sources for the information.
• Work closely with the Revenue Operations management team for departmental improvements and efficiency to formulate executive level analyses, reports and presentations.