Crum & Forster Company Overview

Crum & Forster (C&F) with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the October 2022 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.

Job Description

The Desktop Support Intern is responsible for supporting IT processes by leveraging technology to assist end users, preparing PCs for business utilization, and ensuring optimum performance of existing systems to ensure the business is achieving its goals. We are looking for someone with a Desktop Support mindset to help provide excellent customer service to our employees. This position will primarily focus on PC buildouts, but will also have opportunities to assist in the day to day operation of the helpdesk. If you are dedicated, ambitious, and have a knack for technology and fixing computer related issues, Seneca is an excellent place to gain some solid IT experience which will be invaluable in your future career goals.

What you will do for C&F:

• Install and configure computer systems and applications within the company.
• Install hardware (computers, monitors, etc.) as directed
• Assist in technical upgrading and maintaining desktop systems.
• Assist the team as an initial point of contact for computer and system related concerns from employees via phone queries, email, or helpdesk tickets.
• Maintain a high degree of customer service and adhere to all service management principles.
• Take ownership of technology problems and be proactive in finding resolutions.
• Assist in resolving hardware/software issues for end users.
• Assist in the coordination with vendors to resolve technical issues with desktops and software.
• Work on IT projects as directed by management.
• Troubleshoot mobile devices, configure new devices.
• Work with other team member in the creation of images for desktop and laptops.
• Ability to lift up to 30 lbs.

What you will bring to C&F:

• Some knowledge of desktop applications and client services on cloud, mobile, traditional desktop configurations, and desktop virtualization technologies, including Citrix and VMware.
• Some working knowledge of Microsoft based operating systems, including troubleshooting Microsoft Office and Outlook within a network environment.
• Any Microsoft and relevant technical certifications and education desirable.
• Willingness to learn or experience handling remote VPN access technology, two-factor authentication and troubleshooting.
• Willingness to learn or experience working with networked printers, including installing, troubleshooting, and servicing.
• Some experience working with different operating systems including Windows and Mac OS
• Some knowledge of Mobile devices including iPhone and Android messaging services and troubleshooting.
• Desire to learn
• Ability to work independently with a keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong written, oral, and interpersonal communication skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Team-oriented and the ability to effectively work with a collaborative environment.

What C&F will bring to you

A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path

A dynamic, ambitious, fun and exciting work environment

We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community.

At C&F you will BELONG

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.

For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $18.00 to a maximum of $25.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs