Manager Responsibilities

• Delegating responsibilities and supervising business operations.
• Maintaining knowledge and skills for baker and driver positions and fills in as necessary
• Hiring, training, motivating, and coaching employees as they provide attentive, efficient service to customers, assess employee performance and provide helpful feedback and training opportunities
• Resolving conflicts or complaints from customers and employees
• Monitoring store activity and ensuring it is properly provisioned and staffed
• Analyzing information and processes and developing more effective or efficient techniques and strategies
• Establishing and achieving business and profit objectives
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive
• Generating reports and presenting information to upper-level managers or other parties
• Ensuring staff members follow company policies and procedures
• Other duties to ensure the overall health and success of the business

Manager Requirements

• Previous experience managing others required
• College degree, preferred not mandatory
• Strong understanding of business management, financial, and leadership principles
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills
• Time and project management skills
• Ability to analyze processes and information, identify problems and trends, and develop practical solutions and strategies
• Commitment to providing exceptional service to customers and support to staff members

Benefits:

• Free Cookie every shift
• Sundays Off
• 401K Match after qualification

We like to promote from within! As such, you must be willing to complete a 2-3 month training program to become a Manager. During this training period you will be paid $15/hr tips.

Bakers can run the store on their own.

Shift Leads can handle customer problems beyond bakers.

Assistant Managers can create game plans for the stores, solve all customer problems, create a great culture in the store, and help with ingredient organization.

Managers are working on the floor along side their crew members! You are on the floor at least 30 hours a week. 15 hours are expected for Admin (hiring, scheduling, ordering), training, covering no-call out shifts, marketing, etc.

The manager is expected to be able to be successful in each role at Crumbl. You will start as a baker, shift lead, Assistant Manager, and then Manager duties.

Responsibilities for all Bakers:

As a baker, you will greet customers, answer questions, clean workstations and equipment, make sure the kitchen is stocked, and perform other duties as needed.
To be a successful baker, you should be efficient, friendly, focused on food quality and customer satisfaction, be decisive, attentive, and have a strong understanding of baking techniques.

Baker Responsibilities

• Read and understand Crumbl recipes
• Measure and combine ingredients using mixers, blenders, heat sources, and other equipment to make cookies
• Decorating and displaying the finished product
• Testing ingredients and finished goods to ensure that each item meets food safety and quality controls
• Greeting customers, answering questions, making recommendations, accepting orders and payment, and providing exceptional customer service
• Keeping records relating to deliveries, inventory, and production levels
• Taking client information and ensuring that deliveries accurate and timely
• Cleaning and restocking the workstation and ensuring all equipment is sanitized and prepared for the next shift

Baker Requirements

• Strong communication, time and resource management, and planning skills
• Attention to detail, especially when performing quality inspections on ingredients and products
• Basic math and computer skills
• Willingness to work independently or with other team members to solve problems, plan schedules, fulfill orders, and create excellent baked goods
• Flexibility to work around customer demands, including early morning, night, Saturday (closed Sunday), and holiday availability
• Ability to work in a fast paced environment with urgency
• Stand, walk, bend, use hands, appliances, and lift heavy items for extended periods
• Lift 50 pounds

Job Types: Full-time, Contract

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Restaurant type:

• Bakery

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• Night shift

Application Question(s):

• Are you available to work Saturdays, mornings or evening?

Work Location: In person